Annetra Nicole Tate
Chattanooga,Tennessee
Summary
I am a very organized individual looking to grow within your organization. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Substitute Teacher, K-5
ESS
10.2021 - Current
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Services Representative
Homeserve USA/Kelly Services
04.2013 - 08.2015
- Inbound and Outbound calls
- Assisted with entering claims daily based on customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lead Teacher/Coordinator
Childcare Network
06.2012 - 04.2013
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Helped students explore concepts with engaging, learning-focused activities.
- Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
Childcare Assistant
Lil Munchkins Childcare and Fun Time
05.2009 - 04.2012
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
Cashier
Zaxby's
05.2010 - 04.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associates of Science -
Chattanooga State Community College
Chattanooga, TN05.2012
High School Diploma -
Hamilton Heights Christian Academy
Chattanooga, TN05.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Scheduling
- Call management
- Appointment scheduling
- Documentation
Foster Parent
I am very involved with the community and help with fostering youth daily.
Timeline
Substitute Teacher, K-5
ESS
10.2021 - Current
Customer Services Representative
Homeserve USA/Kelly Services
04.2013 - 08.2015
Lead Teacher/Coordinator
Childcare Network
06.2012 - 04.2013
Cashier
Zaxby's
05.2010 - 04.2011
Childcare Assistant
Lil Munchkins Childcare and Fun Time
05.2009 - 04.2012
Associates of Science -
Chattanooga State Community College
High School Diploma -
Hamilton Heights Christian Academy
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