Annette Alberts
San Antonio,Texas
Summary
Adaptable customer service representative with a solid background in order processing and inventory management. Known for strong critical thinking and active listening skills, ready to support effective customer interactions and enhance service delivery.
Overview
13
13
years of professional experience
1
1
Certification
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Warehouse Worker
Distribution International
San Antonio, TX
08.2018 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders efficiently and accurately using company systems.
- Maintained product knowledge to provide informed support to clients.
- Documented customer interactions in database for tracking purposes.
- Collaborated with team members to improve service delivery processes.
- Adapted quickly to new software and technology for customer management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled multimillion dollar orders and deliveries
- Pulled orders in the warehouse and with use of forklifts.
Warehouse Shipping Receiver
Target Logistics
San Antonio, TX
05.2013 - 06.2016
- Received and inspected incoming shipments for accuracy and quality compliance.
- Maintained organized inventory by implementing systematic labeling processes.
- Collaborated with team members to optimize loading and unloading procedures.
- Pulled orders and packed for shipping.
- Worked as a cashier
- worked as floor attendant, dressing room
Education
No Degree - Aviation
Green River Community College
Auburn, Washington, WA09-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Payment processing
- Scheduling
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Administrative support
- Quality control
- Clerical support
- Product sales
- Order fulfillment
- Account management
- Stock management
Certification
- Sales Essentials Certificate
- Sales Manager Certificate
- Commerical, VFR, Private pilot Training - 3 years
Timeline
Customer Service Representative/Warehouse Worker
Distribution International
08.2018 - Current
Warehouse Shipping Receiver
Target Logistics
05.2013 - 06.2016
No Degree - Aviation
Green River Community College
Timeline
Customer Service Representative/Warehouse Worker
Distribution International
08.2018 - Current
Warehouse Shipping Receiver
Target Logistics
05.2013 - 06.2016
No Degree - Aviation
Green River Community College