Annette Alford
Waxahachie,TX
Summary
I am authorized to work in the United States. I have a positive attitude and am a team player. I am available to work any shift. I am very detailed oriented with exceptional work ethics.
Hardworking Shipping Associate accustomed to lifting [Number]+ pounds repetitively. Possesses basic math skills and punctual nature. Works well in team environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Packing and Shipping Clerk
FedEx
Dallas, TX
11.2025 - Current
- Coordinated packaging operations ensuring compliance with safety and quality standards.
- Trained new staff on packing techniques and shipping procedures for accuracy.
- Minimized returns due to damage or incorrect orders through diligent attention to detail when picking items from shelves.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
- Reduced shipping errors by conducting thorough quality checks for all outgoing packages.
- Recorded shipment data such as weight and discrepancies using [Software].
- Streamlined order processing with meticulous record-keeping and accurate documentation of shipments.
- Assisted in training new hires on company protocols and best practices for packing and shipping operations.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Overnight Stock Associate
Ross Dress for Less
Mansfield, TX
06.2025 - 11.2025
- Organized merchandise on shelves to enhance product visibility and accessibility.
- Collaborated with team members to efficiently stock inventory during overnight shifts.
- Implemented safety protocols to maintain a secure work environment for all staff.
- Monitored product expiration dates, ensuring timely removal of outdated items from shelves.
Fraud Reports Specialist
AT&T
Bedminster, NJ, USA
02.2020 - 01.2024
- Facilitate victims in detecting theft of identity (TOI) & Subscription Fraud by utilizing systems such as, CRM, ETRACS, TOI Web, CASWEB, CARMA, GFMS, Express Pay, Filenet Fax System, Risk Research, Instant ID, Microsoft Office
- Execute complex judgmental reviews of high-risk activity to identify fraudulent activity and restrict account activity.
- Detect patterns of fraud behavior at an increased rate through proactive investigation of current transaction and activity.
- Work diligently with leadership to evaluate or develop tools and infrastructure to enhance the ability to detect fraudulent activity proactively exceeding department level benchmarks for productivity and quality.
- Analyze data through investigations and inquiries utilizing multiple tools and sources to identify discrepancies, spot fraud, and eliminate suspicion.
- Investigate and evaluate fraud utilizing web-based fraud analytics to develop scalable solutions; creating an environment built on compliance, ethics, and stability.
- Assess potential fraud targets by designing and implementing policies and procedures to track trends across the globe.
- Managing portfolio of accounts, reviewing balances and identifying overdue accounts.
- Responding to customer inquiries and resolving disputes related to overdue balances and returned payments.
- Following up on customer accounts to ensure payments are received and resolving any issues that arise.
- AT&T, Bedminster, NJ USA
- Retired from AT&T, Bedminster, NJ
Fraud Specialist/Revenue Management Rep
AT&T
Dallas, TX, USA
04.2007 - 02.2020
- Investigates fraud alerts on residence and business customers through inbound and outbound telephone contact, correspondence, and various computer systems.
- Makes decisions on suspending or permanently disconnecting service. Updates various databases and systems with information associated with fraud. Coordinates with departments regarding fraudulent activity, reestablishment of service and verification of legitimate customer usage.
- Worked on Special Projects; Trained and Assists Fraud Investigators.
- Handled customer’s escalations and created resolutions for their issues.
- AT&T, Dallas, TX USA
Data Control Clerk
AT&T
Dallas, TX, USA
10.2001 - 04.2007
- Handled interdepartmental contacts involving coin collections activities. Prepared and checked keys for collections in the SBC-Public Communications area.
- Analyzed reports.
- Investigated and corrected problems in collections to ensure completion of the counting process.
- Processed daily bank deposits.
- AT&T, Dallas, TX USA
Senior Records/Accounting Clerk
AT&T
Dallas, TX, USA
09.2000 - 10.2001
- Prepared and analyzed important account records and reports.
- Reconciled differences when necessary and arranged for correction of records. Prepared various report via Microsoft Excel.
- Made calculations involving complex mathematical process.
- AT&T, Dallas, TX USA
Education
Graduated High School -
Business Management Center
Dallas, TX06.1986
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Mountain View Community College
Dallas, TX12.1987
Skills
- Billing Operations
- Data Analysis and Reporting
- Data Entry
- Commercial Bank Teller (Vault)
- Accounts Payable/Receivable (Broker Invoices/GL)
- Warehouse (Picker/Packer & Biller)
- Dispatcher (order install & cancellation
- Package handling
- Scanner operation
- Product packing
- Stock replenishment
- Work prioritization
- Stress tolerance
- Labeling accuracy
- Shipping coordination
- Microsoft Office Suite
- Teamwork and cooperation
- Time management
- Self-motivated and independent
- Attention to detail
- Punctual and reliable
- Shipping and receiving
- Warehousing operations
- Effective communication
- Heavy lifting
- Verbal and written communication
- Organization and prioritization
- Safety procedures
- Data entry
- Task prioritization
- Warehouse software systems
- Hazardous materials handling
- US Driver's license
- Shipping documentation
- Barcode scanning
- Shipment coding
- Pallet jack use
- Safety and compliance
- Package preparation
- Quality control
- Basic mathematics
- Barcode labeling
- Contents verification
- Document preparation
- Shipping method optimization
- Invoice preparation
- Clear communication
Languages
English
Timeline
Packing and Shipping Clerk
FedEx
11.2025 - Current
Overnight Stock Associate
Ross Dress for Less
06.2025 - 11.2025
Fraud Reports Specialist
AT&T
02.2020 - 01.2024
Fraud Specialist/Revenue Management Rep
AT&T
04.2007 - 02.2020
Data Control Clerk
AT&T
10.2001 - 04.2007
Senior Records/Accounting Clerk
AT&T
09.2000 - 10.2001
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Mountain View Community College
Graduated High School -
Business Management Center
Section name
Experienced in BOSS/SORD, Execustar, ROS, Eport, Fraudview, Accurint, Scanner, Interconnect, Telegence, LSA, Eid Verifyer, Microsoft Word/Excel, Office 365/Outlook,10 key touch, Bank Cash Counter, Teams Messenger