Hi, I’m
Annette Austion-Brown
Union,NJ
Summary
At Summit Health Management, a skilled Patient Financial Counselor excelled in enhancing patient billing confidence and satisfaction through expert insurance verification and compassionate payment negotiations. Leveraging Medicare expertise and superior communication skills, achieved significant improvements in cash flow and patient financial experience, while fostering strong relationships with insurance providers.
Overview
16
years of professional experience
Work History
Summit Health Management
Patient Financial Counselor
06.2008 - 07.2024
Job overview
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Assisted in the development of new policies and procedures to improve overall patient financial experience.
- Streamlined communication between financial counseling department and clinical staff, ensuring unified approach to patient care.
Education
Albert Merrill Manhattan, NY
from Business Management And Data Entry
Skills
- Medicare Expertise
- Claims Processing
- Payment Negotiations
- Insurance Verification
- Healthcare regulations
- Medicaid knowledge
- Revenue Cycle Management
- Medical Billing
- HIPAA Compliance
- Verbal and written communication
- Medical Terminology
- Data entry proficiency
- Payment Collection
- Problem-Solving
Timeline
Patient Financial Counselor
Summit Health Management
06.2008 - 07.2024
Albert Merrill
from Business Management And Data Entry