Annette Bishard
Chattanooga
Summary
Dynamic Assistant Manager with a proven track record at Grocery Outlet, excelling in customer service and team motivation. Skilled in recruiting and interviewing, I foster a positive work environment while driving sales and ensuring compliance. Recognized for enhancing operational efficiency and building strong customer rapport, I am committed to achieving business success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Grocery Outlet
03.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Third Key Manager
Gabes
07.2023 - 03.2024
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Assistant Manager
Tuesday Morning
06.2020 - 07.2023
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Woodside High
Woodside, CAReal Estate License -
Anthonys School of Real Estate
Palo Alto, CASkills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Goal setting
- Team motivation
- Money handling
- Staff management
- Workplace safety compliance
- Customer service
- Customer service and satisfaction
- Customer rapport
- Staff supervision
Timeline
Assistant Manager
Grocery Outlet
03.2024 - Current
Third Key Manager
Gabes
07.2023 - 03.2024
Assistant Manager
Tuesday Morning
06.2020 - 07.2023
High School Diploma -
Woodside High
Real Estate License -
Anthonys School of Real Estate