Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Annette Brinkley

Annette Brinkley

Leesburg,FL

Summary

Healthcare Operations professional with extensive experience in managing acute and sub-acute clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration, strategic planning, and achieving measurable results. Demonstrated proficiency in optimizing processes and driving efficiency. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, software integration and resource allocation. Dependable and results-driven, known for enhancing operational performance, team leadership and patient care excellence.

Overview

11
11
years of professional experience

Work History

Operations Manager, Acute Care

Spectrum Medical Partners
10.2023 - Current
  • Led hiring, onboarding and training of new hires to fulfill hospital requirements.
  • Managed a large team of 70 of physicians and nurse practitioners, across 4 hospitals, ensuring compliance with hospital standards and regulations.
  • Conducted regular performance reviews using data from their quality measures, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external physicians and physician groups to foster positive collaborations between physicians to enhance care delivery.
  • Strengthened relationships with community partners, resulting in increased referrals for health services.
  • Improved patient satisfaction by implementing efficient scheduling and post-acute appointment systems.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Managed the onboarding process for new providers, ensuring timely completion of all required documentation.
  • Enhanced compliance with industry standards by conducting thorough audits of credential files.
  • Facilitated smooth communication between departments, fostering collaboration in support of credential management objectives.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
  • Led cross-functional teams in design and launch of innovative software solutions, meeting critical healthcare staffing market needs and user preferences.

Clinic Manager

Hopebridge Autism Therapy Center
01.2021 - 10.2023
  • To maintain current and accurate medical records for patients.
  • Manage KPI's, and all quality metrics to ensure goals are met in a progressive manner
  • Lead a large interdisciplinary team consisting of 62 employees
  • To inspire confidence and motivation by using engagement techniques to build positive interpersonal relationships;
  • To give clearly defined expectations, and maintain efficacy under pressure;
  • To display active leadership through coaching and developing talent, evaluating performance, and providing feedback to promote high engagement and a high-performance culture;
  • To create and maintain center schedule for all clinicians
  • To create and maintain and cultivate a positive, and desirable work environment;
  • To manage and supervise staff, and administer semi-annual review processes;
  • To pioneer the talent life cycle for direct reports and team, which includes interviewing, hiring, onboarding, coaching, performance management, succession, reward and recognition, and culture/engagement of team
  • To plan community events to attract families and team members
  • To routinely interact with patient families to maintain awareness of needs and satisfaction with services provided
  • To leverage reports (financial, operational, and quality measures) to make data-driven decisions
  • To manage center budget and financial information to utilize all resources effectively
  • To enforce adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • To conduct medical billing and coding oversight and clinical adherence

Office Manager

Lakeview Healthcare System
01.2020 - 01.2021
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Developed and maintained successful relationships with physicians to foster a collaborative and productive work environment
  • Continuously monitored quality measures to ensure information capture per visit
  • Process development for effective workflows
  • To oversee all daily office operations of the healthcare facility to ensure smooth work-flow daily as well as supervising and scheduling staff in an efficient and cost-effective manner.
  • To facilitate all employee hiring, schedule training for healthcare management and providers, addressing staff issues, and conducting regular performance reviews.
  • To schedule regular maintenance and conducting periodic inspections of all aspects of the practice, including medical equipment and tools, and HVAC equipment.
  • To ensure and maintain the cleanliness and safety of various departments and confirm that systems are operating to the benefit of patients by strictly following established healthcare safety standards.
  • To oversee all financial aspects of healthcare, including medical billing, budgeting as well as processing, and submitting health insurance claims.
  • To compose financial reports and profit/loss statements for senior management timely and accurately as well as maintaining accuracy and confidentiality of the patients' medical records.
  • Complying and keeping current with federal, state and local regulatory requirements, including industry trends and best practices.
  • Providing educational or informative materials, including pamphlets and brochures for patients as well as ensuring patient satisfaction by responding to inquiries and resolving complaints in a timely manner To manage provider relationships and to be accountable for critical interface with providers and business staff.
  • To provide support for all providers and staff needs.
  • To collaborate with other departments as needed to strategize and share data and support the providers to ensure they manage their risk contract successfully.
  • Conducted inventory management and oversight.
  • Managed approximately 45 medical professionals across 2 locations.

Assistant Administrator

Integrity Christian Academy
08.2016 - 01.2020
  • Scheduled meetings with outside vendors and healthcare professionals that provided services for students
  • Assisted lead administrators with asset management, daily reports and student workflow strategies.
  • Managed all complaint phone calls from parents and implemented improvement activities for the complaint.
  • Communicated with parents, students and staff members regularly to notify them of important information regarding upcoming events and changes to the school calendar.
  • Authentication of all invoices and orders to reduce errors and ensure budget requirements were maintained.
  • Managed all record keeping duties related to student and employee files.
  • Resolved issues with student and parents and escalated problems with knowledgeable support and quality service.
  • Monitored and reviewed all compliance documentation with precision and accuracy to secure informational integrity.
  • Prepared students for assessments and administer assessments according to testing board guidelines.
  • Developed academic goals based on specific disabilities and barriers to learning.
  • Discovered learning opportunities for continued education units for all teachers and leadership staff.
  • Provided trackable improvement of knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Collaboration with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans (IEPs).
  • Communicated goals, plans and progress to parents or guardians.
  • Monitored students for signs of trauma, abuse and neglect and advocate for student safety.
  • Calculated hours and submitted payroll to achieve timely distribution of funds for 20-person team.

Medical Office Manager

Emmanuel Christian Health Center
09.2018 - 09.2019
  • Recruit, hire and train all new nurses and medical assistants
  • Provide direct supervision, ongoing staff development and continuing education to all employees
  • Design and implement clinical strategies and business strategies for the clinic
  • Develop and implement protocols and procedures that improved staff productivity
  • Partner with the patients, their families, their physicians and additional care staff to achieve their optimal health
  • Perform quarterly and annual employee reviews with constructive feedback on their performance to help employees meet professional goals and to ensure that all policies and procedures function in accordance with state and federal laws
  • Cultivate close working relationships with front office and back office staff that produced high quality care for patients
  • Address regulatory issues and compliance concerns
  • Oversee day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing the annual budget and supervising 10-15 employees
  • Ensure compliance with OSHA and HIPAA regulations
  • Establish relationships with outside physicians to create steady referral pipeline
  • Provide oversight for all fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting
  • Effectively manage and review all financial transactions.
  • Strategically manage the operating budget when controlling accounts payable, accounts receivable and billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers
  • Produced monthly profit and loss statements and expense reports for presentation to board of directors


Clinical Manager/Lead Medical Assistant

Total Family Healthcare
10.2015 - 09.2018
  • Efficiently perform the duties of patient care in a Medical Assistant role including patient triage, vitals, prior authorizations, venipuncture, medication administration (injections, nebulizer treatments, oral medications), lab order entry and preparation, patient follow up calls, medical records, assisting provider with procedures and assessments
  • Conduct all nurse and medical assistant interviews
  • Train clinical staff in EHR navigation, triage, front/back office procedures and in-office procedures
  • Manage the inventory and ordering of supplies and medications which saved the clinic time and money on overstock
  • Organize effective laboratory collection services and maintain a high standard of care
  • Implement strategies to improve EHR documentation that lead to an average accounts receivable time of less than 30 days
  • Create effective plan of action with the billing team for timely charge entry
  • Identify nurse and staff training needs and provide directives to improve clinical performance
  • Develop workflows to promote an increase in closing gaps
  • Identify opportunities to improve clinical practices,
  • Designed clinical strategies and implemented plans to increase patient care standards and enhance operational procedures
  • Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.

Certified Nursing Assistant

Lake Harris Health Center
04.2014 - 10.2015
  • Provide physical support for patients with activities of daily living, turning and repositioning bedridden patients and ensuring the comfort and safety of all patients in my care
  • Implement care plan information from physicians, caregivers and nurses
  • Accurately retrieving and recording all patient vital signs as requested by staff
  • Remain within compliance for CNA training and facility policy and procedure
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Supported needs of 18+ residents under long-term care.

Education

Master of Science - Divinity

JGOC Seminary College
Orlando, FL
06-2024

B.S - Healthcare Administration

Advent Health University
Orlando, FL
12.2019

H.S. Diploma -

Westside Christian Academy
Detroit, MI
05-2003

Skills

  • Credentialing
  • Quality Measures: HEDIS, MACRA, MIPS, KPI's
  • Electronic Health Records Systems: Greenway, Salesforce, EPIC, ECW, Athena
  • Medical Billing and Coding
  • Recruitment and Onboarding
  • Proficient in Microsoft Office 365: Word, Excel, Outlook, Access, PowerPoint, Teams, Visio
  • Operations management
  • Project Management
  • Healthcare compliance
  • Healthcare administration
  • Software Engineering: Jira, Azure
  • Team Building and Engagement

Timeline

Operations Manager, Acute Care

Spectrum Medical Partners
10.2023 - Current

Clinic Manager

Hopebridge Autism Therapy Center
01.2021 - 10.2023

Office Manager

Lakeview Healthcare System
01.2020 - 01.2021

Medical Office Manager

Emmanuel Christian Health Center
09.2018 - 09.2019

Assistant Administrator

Integrity Christian Academy
08.2016 - 01.2020

Clinical Manager/Lead Medical Assistant

Total Family Healthcare
10.2015 - 09.2018

Certified Nursing Assistant

Lake Harris Health Center
04.2014 - 10.2015

Master of Science - Divinity

JGOC Seminary College

B.S - Healthcare Administration

Advent Health University

H.S. Diploma -

Westside Christian Academy

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