Annette Canady
Round Rock,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Salon Owner/Operator
Annette’s Beauty Salon
06.2008 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Built strong and lasting rapport with over 45 clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
Flight Attendant
Commutair
08.2022 - 10.2022
- Ensured safety and comfort of up to 50 customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Answered passenger questions and provided solutions to issues arising during flights.
- Used excellent customer service skills in addressing passengers' needs.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Hairstylist
Smart Style Hair Salon
03.2019 - 10.2020
- Scheduled over 100 customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Increased revenue through effective customer service and inventory management.
Education
Social Media Marketing - Social Media Marketing
Cousera
Online01.2023
Certified Nursing Assistant - Medical Assisting
Cybertex Institute of Technology
Killeen, TX03.2014
Cosmetology License - Cosmetology Education
Mr Davids School of Cosmetology Ltd
Flint, MI04.1998
Skills
- Conflict Mediation
- Customer Retention Strategies
- Time Management
- Organizational Skills
- Courteous with Strong Service Mindset
- Strategic Decision-Making
- Attention to Detail
Timeline
Flight Attendant
Commutair
08.2022 - 10.2022
Hairstylist
Smart Style Hair Salon
03.2019 - 10.2020
Salon Owner/Operator
Annette’s Beauty Salon
06.2008 - Current
Social Media Marketing - Social Media Marketing
Cousera
Certified Nursing Assistant - Medical Assisting
Cybertex Institute of Technology
Cosmetology License - Cosmetology Education
Mr Davids School of Cosmetology Ltd
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