Annette Cartwright
Verona,NY
Summary
Results-driven technician with a strong focus on equipment maintenance, regulatory compliance, and preventive maintenance. Proven ability to manage inventory and document technical activities efficiently.
Overview
29
29
years of professional experience
Work History
U.S. CBP Technician
Department of Homeland Security-CBP
North Syracuse, NY
11.2017 - 06.2024
- Inspected goods and vehicles for compliance with regulations.
- Maintained comprehensive records of repairs, calibrations, and tests on equipment to ensure operational reliability.
- Managed inventory of tools and replacement parts to support timely maintenance and reduce downtime.
- Documented maintenance activities and equipment performance to ensure compliance with regulatory standards.
- Conducted preventive maintenance procedures according to established schedules.
- Completed scheduled appointments punctually to ensure high-quality service.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Communicated with distributors to acquire necessary equipment for projects.
- Used register system to ring up customer purchases, process payments, and issue receipts.
Behavior Detection Officer
Department Of Homeland Security, TSA
North Syracuse, NY
05.2004 - 11.2017
- Screened passengers and luggage with advanced security equipment to detect prohibited items.
- Operated explosive detection system controls to manipulate and clear images effectively.
- Reviewed IDs and documentation to verify personal information and detect fraudulent documents, safeguarding security measures.
- Monitored security checkpoints to ensure compliance with safety regulations and protocols, contributing to overall security integrity.
- Provided security and protection across all transportation sectors for travelers.
- Utilized problem-solving skills to effectively deescalate challenging customer service situations, enhancing traveler satisfaction.
- Trained new staff on security protocols, enhancing operational efficiency and compliance.
- Responded swiftly to emergencies while maintaining a calm and safe environment.
Credit Representative
Turning Stone Casino
Verona, NY
07.2001 - 12.2004
- Processed credit applications using company-specific software tools for efficiency.
- Managed customer inquiries regarding credit applications and account status.
- Maintained detailed records of customer interactions within the database system.
- Provided training and support to new staff on credit processes and systems.
Teacher's Aide
St. Patrick's School
Oneida, NY
03.1995 - 06.2001
- Provided one-on-one and small group tutoring to help students master learning concepts.
- Facilitated small group instruction, improving student comprehension of subjects.
- Supported teachers in classroom management and engagement activities, contributing to a positive learning environment.
- Oversaw classroom dynamics to maintain an effective learning atmosphere.
- Established positive relationships with students, parents, teachers, and administrators.
- Supervised students during recess and lunch, ensuring safety and well-being.
- Participated in activities with children, promoting a nurturing and supportive atmosphere.
Education
Associate of Applied Science - Accounting/Marketing
Herkimer County Community College
Herkimer, NY05-1984
Skills
- Regulatory adherence
- Security screening
- Equipment maintenance
- Preventive maintenance
- Technical documentation
- Inventory management
- Stakeholder communication
Timeline
U.S. CBP Technician
Department of Homeland Security-CBP
11.2017 - 06.2024
Behavior Detection Officer
Department Of Homeland Security, TSA
05.2004 - 11.2017
Credit Representative
Turning Stone Casino
07.2001 - 12.2004
Teacher's Aide
St. Patrick's School
03.1995 - 06.2001
Associate of Applied Science - Accounting/Marketing
Herkimer County Community College