Summary
Overview
Work History
Education
Skills
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Annette Diaz

Royse City,TX

Summary

Friendly and outgoing professional with comprehensive experience providing residential support, crisis intervention and basic supervision. Logical individual committed to providing structure residents. Knowledgeable about security policies, and strategies for building strong and productive relationships with people, staff and colleagues. Positive, upbeat and clear communicator with good interpersonal, multitasking and problem-solving abilities. Proficient in updating logs and filing reports. Diligent in procedures, safety standards and emergency response. Energetic, motivated and thorough with excellent conflict resolution and organizational skills. Analytical and attentive professional driven to help students thrive in academic and campus life. Versed in monitoring and fairly enforcing policies among residents. Adept at completing rounds and checking in frequently with residents, proactively resolving challenges. To seek and maintain a full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offers strong interpersonal and task prioritization skills. Recognized consistently for performance excellence and contributions to success in the job responsibilities . Strengths in communication and good judgment, and customer service backed by training in Psychology.

Ambitious and career-focused to obtain an entry-level position to help launch career while achieving company goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Ready to help team achieve company goals. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

9
9
years of professional experience

Work History

Behavioral Health Technician

Maximum Staffing Solutions
10.2022 - Current
  • Encouraged clients to enhance interpersonal skills or develop social relationships.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Taught clients how to complete basic chores and prepare food.
  • Observed and monitored client behavior and responses to treatment.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Completed one-on-one counseling
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Behavioral Therapist

Chudler Behavioral Health
07.2021 - 10.2022
  • Recommended therapeutic action plans and treatments based on results from behavioral assessments.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Supervised clinicians-in-training such as interns and new counselors.
  • Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Contributed to treatment success by offering feedback and guiding patients through exercises.
  • Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
  • Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
  • Helped teach important social, play and basic life skills such as personal hygiene management.
  • Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Collected session data to aid in treatment planning and assessment.

Residential Counselor

St. Annes
05.2021 - 07.2021
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
  • Engaged crisis intervention techniques to deescalate aggressive and hostile behavior of residents.
  • Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
  • Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Counseled 24 residents in group sessions to assist in overcoming dependencies and adjustments to life.
  • Utilized Microsoft Word and Microsoft Excel to fill out and maintain client-related paperwork, including federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Supported personal needs of residents dealing with diverse conditions.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Promoted positive relations between residents and staff.
  • Enforced policies and safety standards through building and room rounds.
  • Liaised between community programs and residents and counseled community and assisted living residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Solved grievances and complaints by collaborating with residents.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.

Behavioral Therapist

Trumpet Behavioral Health
10.2019 - 03.2020
  • Recommended therapeutic action plans and treatments based on results from behavioral assessments.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
  • Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
  • Supervised clinicians-in-training such as interns and new counselors.
  • Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.
  • Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Conducted Functional Behavior Assessments (FBAs) and Functional Analyses (FAs) and developed behavior intervention plans based on principles of applied behavior analysis.
  • Facilitated referrals to outside healthcare professional and medical facilities to obtain specialized care for patients in need of extra support.
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Helped teach important social, play and basic life skills such as personal hygiene management.
  • Offered educational lectures and workshops targeted on specific populations like autistic children and adults.
  • Contributed to treatment success by offering feedback and guiding patients through exercises.
  • Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
  • Collected session data to aid in treatment planning and assessment.
  • Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Implemented behavioral intervention plans created by clinical supervisors.
  • Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
  • Conferred with superiors to determine if non-progressing clients should continue to be counseled or referred to other specialists in such fields as medicine, psychiatry or legal aid.
  • Delivered individualized, evidence-based psychotherapy for patients diagnosed with mental heath issues
  • Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
  • Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.

Retail Operations Manager

Tokyo Japanese Lifestyle
01.2019 - 12.2019
  • Provide Applied Behavior Analysis to children with Autism.
  • Track quantifiable data during each session.
  • Counsel clients and parents of clients to help them overcome personal social or behavioral problems affecting their life.
  • Evaluate client's abilities, interests, and personality characteristics to determine strengths and deficits to better apply aba with clients.
  • Maintain constant professional communication with parents and supervisors to ensure effectiveness and ongoing progress of client's program/goals.
  • Provide above and beyond customer service support to client and family to building strong rapport.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
  • Contributed to leadership team for implementing company policies and procedures.
  • Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
  • Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.
  • Mitigated financial discrepancies and risks by coordinating monthly, quarterly and yearly bank audits.
  • Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
  • Oversaw preparation and distribution of promotional materials and flyers.
  • Liaised with senior leadership to report damaged inventory control tracking and reporting.
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Conducted inventory analysis to determine optimal stock levels.
  • Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
  • Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Directed training and performance monitoring for 30 staff members.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
  • Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
  • Exceeded revenue goals on consistent basis, resulting in commendation from management.
  • Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
  • Increased revenue by identifying and tracking damaged inventory for corrective action.
  • Saved costs by efficiently procuring warehouse inventory utilizing Oracle.

Case Manager

Familias First
01.2018 - 12.2019
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Participated in professional growth programs to support special education improvement efforts.
  • Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.
  • Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
  • Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.
  • Collaborated with external agencies to meet educational and transitional needs of students.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Managed caseload of 35 children in welfare system to provide comprehensive, community-based care.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Collected special education enrollment data to generate statistic reporting in Microsoft Excel.
  • Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
  • Developed and implemented transition services plan to facilitate movement from school to activities.
  • Assisted personnel with assessments to identify student academic ability level and guide instruction.
  • Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
  • Developed positive relationships with parents to foster communication and encourage involvement for student growth.
  • Monitored student progress and reviewed and revised IEP to meet emerging student needs.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
  • Helped patients receive appropriate, high-quality care with reasonable results.

Receptionist

Nissan Dealership
01.2014 - 12.2016
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Resolved customer problems and complaints.
  • Received and routed business correspondence to correct departments and staff members.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Answered and quickly redirected large volume of calls on central system.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Managed multiple tasks and met time-sensitive deadlines
  • Answered central telephone system and directed calls accordingly
  • Confirmed appointments, communicated with clients and updated client records
  • Corresponded with clients through email, telephone or postal mail
  • Responded to inquiries from callers seeking information
  • Scheduled and confirmed appointments and meetings for senior management team
  • Answered and quickly redirected large volume of calls on central system
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Kept reception area clean and neat to give visitors positive first impression
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
  • Received and routed business correspondence to correct departments and staff members
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs
  • Maintained building security by monitoring logbook and issuing visitor badges
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Supported various administrative duties by proofreading, transcribing and invoicing
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing
  • Answered phone promptly and directed incoming calls to correct offices
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Kept records in CRM to maintain customer data
  • Resolved customer problems and complaints
  • Liaised with vendors, contractors and professional services personnel to properly process orders
  • Provided clerical support to company employees by copying, faxing and filing documents

Tutor

Immaculate Conception Elementary School
08.2014 - 12.2015
  • Tutored children ages 5-13 in development of reading skills, and all school subjects.
  • Worked with children one-on-one, and ran tutoring sessions with groups of children.
  • Collaborated with supervisor and staff members to assess student's needs and how best to address them.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Prepared lesson plans to meet goals identified in students' individualized study plans.
  • Coordinated parent meetings, discussing student progress and developing individualized solutions to areas of concern.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
  • Maintained detailed files and created charts tracking students learning progress.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
  • Coached and mentored junior tutors on successful teaching strategies and time management.
  • Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
  • Tracked learning progress to identify opportunities to enhance tutoring methods and help students achieve educational goals.
  • Supported students with helpful study habits and exam strategies.
  • Provided appropriate learning materials for students.
  • Met with students and discussed educational goals and expectations.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Created special handouts, study guides and enrichment materials to boost student knowledge.
  • Provided one-on-one and small group instruction to over 25 students falling behind in various skills.
  • Organized group tutoring sessions to help students struggling in similar areas.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.
  • Updated required logs and student documentation to keep records accurate and current.
  • Designed engaging lessons, using art and visual aids to enhance learning process.
  • Helped students prepare for routine and standardized tests, including college entrance exams.
  • Provided early intervention assistance to struggling students.
  • Tutored struggling, average and advanced students in all subjects course materials.
  • Provided homework assistance using specific curriculum and materials.
  • Worked with students in classrooms or home environments to provide educational support.
  • Drilled students on subject matter and used flashcards and writing techniques to improve recall.
  • Taught students remotely via pre-recorded and live video sessions.
  • Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.

Education

Bachelor's - Psychology in Psychology

Mount Saint Mary's University
Los Angeles, CA
02.2018

Skills

  • Event ChaperoningMediation Techniques
  • Emergency Response
  • Dormitory Program Operations
  • Staff Training
  • Staff Meeting Coordination
  • Mental Health Disorders
  • First Aid and CPR
  • Issue Resolution
  • Counseling Program Development
  • Staff Communication
  • Activities Oversight
  • Facility Security
  • Supply and Inventory Management
  • Call Answering and Routing
  • Case Planning
  • Team Supervision
  • Policy Enforcement
  • Reporting and Documentation
  • Discipline Administration
  • Wound Care
  • Dietary Requirements
  • Care Plan Management
  • Relationship Building
  • Crisis Counseling
  • Life Skills Development
  • Status Assessments
  • Healthy Habits Promotion
  • Public Speaking
  • Crisis Management
  • Emotional Support
  • Preventive Maintenance
  • Daily Living Skills Instruction
  • Communication Clarity
  • HIPAA Compliance
  • Microsoft Office
  • Case File Management
  • Progress Documentation
  • Individual and Group Therapy
  • Health Issue Identification
  • Incident Reporting
  • Safety Standards and Compliance
  • Crisis Prevention Intervention
  • Active Listening
  • Behavioral Intervention Plans
  • Community Meetings
  • Group Activities
  • Verbal and Written Communication
  • Reading comprehension
  • First Aid/CPR
  • MS Office
  • Computer skills
  • Critical thinking
  • Planning and Coordination
  • Training & Development
  • Basic math
  • Interpersonal Communication
  • Written Communication
  • Clerical
  • Adaptability
  • Customer Service
  • Data management
  • Compassion
  • Maintenance & Repair
  • Self-motivated professional
  • Analytical skills
  • Cultural awareness

Languages

Spanish
Native or Bilingual

Timeline

Behavioral Health Technician

Maximum Staffing Solutions
10.2022 - Current

Behavioral Therapist

Chudler Behavioral Health
07.2021 - 10.2022

Residential Counselor

St. Annes
05.2021 - 07.2021

Behavioral Therapist

Trumpet Behavioral Health
10.2019 - 03.2020

Retail Operations Manager

Tokyo Japanese Lifestyle
01.2019 - 12.2019

Case Manager

Familias First
01.2018 - 12.2019

Tutor

Immaculate Conception Elementary School
08.2014 - 12.2015

Receptionist

Nissan Dealership
01.2014 - 12.2016

Bachelor's - Psychology in Psychology

Mount Saint Mary's University

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Annette Diaz