Katherine Hayes
1505 Lesli Drive, Royse City,TX
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals
Overview
10
10
years of professional experience
Work History
District Manager
Prime Communications AT&T
04.2025 - Current
- Directed multi-unit operations to enhance customer satisfaction and operational efficiency.
- Implemented strategic initiatives to drive sales growth across district locations.
- Mentored and developed management teams, fostering leadership skills and performance improvement.
- Monitored KPIs to evaluate store performance, implementing corrective actions as needed.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Retail Store Manager
Prime Communications AT&T
09.2015 - 03.2025
- Hitting sales targets by successfully managing any team. Implementing a strategic plan that expands the customer base and secure its presence within the community. Maintaining store level inventory. Ordering and keeping track of all serialized and unserialized merchandise.
- Recruiting talent for my store and assisting with interviews for the district. Acting district manager, when they are on vacation or in a meeting.
- Coaching sales representatives towards behavioral performance for their tenure with the company to achieve sales quotas.
- Developed staff training programs, enhancing employee performance and product knowledge.
- Supervised daily operations, ensuring exceptional customer service and store presentation.
Education
Master of Arts - Educational Technology
Saint Xavier University
Chicago, IL07.2016
Bachelor of Science - Psychology-Clinical/Counseling
Saint Xavier University
Chicago, IL05.2014
Skills
- Decision Making and Critical Thinking
- Problem Solving and Adaptability
- Communication and Customer Service
- Leadership and Time Management
- Recruiting and hiring
- Customer service
- Strategic planning
- Leadership skills
Awards
- 2019 Pinnacle Winner
February 2020
- STAR Winner Q1 NTX
April 2022
- Champion CXER!
January 2023
October 2022
References
- Derek Elsrod (812) 603-0596
- Jason Humbert (903) 353-5880
- Gino Ricchio (708) 899-4466
Languages
Polish
Native or Bilingual
Timeline
District Manager
Prime Communications AT&T
04.2025 - Current
Retail Store Manager
Prime Communications AT&T
09.2015 - 03.2025
Bachelor of Science - Psychology-Clinical/Counseling
Saint Xavier University
Master of Arts - Educational Technology
Saint Xavier University