Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
45
45
years of professional experience
Work History
RN
Michigan Medicine University Of Michigan
07.2006 - 12.2023
Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Positions at Michigan Medicine ranged from Critical Care, Outpatient surgical prep and recovery, Inpatient surgical prep and recovery, endoscopic procedures (prep, intra- and recovery), telephone triage and patient education for the Department of Gastroenterology
RN, Critical Care
St. Joseph Mercy Hospital
01.1984 - 03.2006
Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Administered medications accurately and safely, reducing medication errors and adverse reactions.
Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
Provided direct patient care, stabilized patients, and determined next course of action.
Patient Services Senior at Michigan Medicine, University of Michigan HospitalPatient Services Senior at Michigan Medicine, University of Michigan Hospital
Administrative Specialist Associate at Michigan Medicine University of MichiganAdministrative Specialist Associate at Michigan Medicine University of Michigan
Office Research Assistant at Michigan Medicine, University of Michigan HospitalOffice Research Assistant at Michigan Medicine, University of Michigan Hospital