Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Annette Faltinowski

Pleasant Prairie,WI

Summary

Results-driven Product Manager with 30 years of experience at Motorola leading global initiatives in software tools, cloud technology, and mobile device solutions. Recognized for strong analytical thinking, cost reduction strategies, and innovative product development, aligning projects with business goals. A collaborative leader, team player, problem solver, and self-starter with a proven ability to manage vendors, improve processes, and deliver high-impact solutions that transform business operations.

Overview

31
31
years of professional experience

Work History

Product Manager – Software Fix

Motorola Mobility
01.2022 - 08.2025
  • Oversaw vendor development requirements and drove continuous improvements for the Software Fix Tool, enabling customers to update device software and reduce repair costs.
  • Developed strategic roadmaps, managed expense planning, and analyzed business models to drive operational efficiency and long-term growth.
  • Increased annual cost savings from $25K at launch to $2M.
  • Expanded the solution from desktop-only to include over-the-air (OTA) updates, reaching customers without PCs or technical expertise.
  • Designed new APK solutions to support new business opportunities and enhance Motorola competitiveness.
  • Collaborated with vendors to produce promotional and training videos, increasing visibility and user engagement.

Program Manager – Service Tools

Motorola Mobility
01.2012 - 01.2022
  • Global support of software tools for Motorola authorized service centers, focusing on programming and repair.
  • Managed requirements from internal teams and service centers to streamline usability and repair processes.
  • Managed CR’s and served as primary troubleshooter and liaison with software teams to validate and resolve known issues of Android devices.

Program Manager – MotoCast Cloud Solution

Motorola Mobility
01.2009 - 01.2012
  • Led program management for early cutting-edge cloud music streaming technology allowing users to stream content from their home PC to mobile phones.
  • Oversaw vendors, requirements, roadmaps, and deliverables to ensure on-time product success.

Program Manager – Device Management (OTA Updates)

Motorola Mobility
01.2005 - 01.2009
  • Spearheaded Motorola’s first OTA (over-the-air) mobile phone updates, a major innovation pre-Android on the P2K OS.
  • Coordinated development, testing, and deployment of OTA solutions.
  • Marketed new OTA technology to carriers, successfully introducing the solution to market.

Distribution Management & Customer Support Roles

Motorola Mobility
01.1995 - 01.2005
  • Managed distribution operations, call center desktop support, and ACD management.
  • Built foundational experience in customer support, troubleshooting, and system improvements that supported growth into program and product management roles.

Education

Business

University of Wisconsin – Whitewater
Whitewater, WI

Business Administration

University of Phoenix

Skills

  • Product & Program Management
  • Vendor & Stakeholder Management
  • Cost Reduction & Process Improvements
  • Cause Analysis & Troubleshooting
  • Full-cycle process management
  • Operations management proficiency
  • Key Performance Indicators (KPI) Tracking
  • Tools development
  • User Experience (UX) & User Interfaces (UI)
  • Meeting & Cross-Functional Organization
  • Upselling & Business Expansion
  • Green Belt Certified Detail-Oriented Big Picture ThinkingRoot

Awards

Consistently rated Strong to Exceeds in annual performance reviews, Recipient of multiple Motorola Excellence Awards for innovation, cost savings, and customer impact

Timeline

Product Manager – Software Fix

Motorola Mobility
01.2022 - 08.2025

Program Manager – Service Tools

Motorola Mobility
01.2012 - 01.2022

Program Manager – MotoCast Cloud Solution

Motorola Mobility
01.2009 - 01.2012

Program Manager – Device Management (OTA Updates)

Motorola Mobility
01.2005 - 01.2009

Distribution Management & Customer Support Roles

Motorola Mobility
01.1995 - 01.2005

Business Administration

University of Phoenix

Business

University of Wisconsin – Whitewater

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Annette Faltinowski