Annette Fernandez
Miami,FL
Summary
Passionate,skilled and highly motivated dog groomer with extensive experience in delivering excellent customer service while providing quality grooming services. Possessing a broad understanding of various dog breeds and coat types. Dedicated to ensuring the well being and satisfaction of every furry client. With a gentle and patient approach. Proficient in all areas of grooming,including bathing, brushing,trimming and styling. Additionally prioritizing cleanliness and hygiene to maintain a safe and sanitary environment. As a reliable and detailed oriented professional, Always committed to delivering outstanding results and building lasting relationships with both clients and their beloved pets..
Overview
10
10
years of professional experience
1
1
Certification
Work History
Professional Pet Stylist
PetSmart
03.2021 - 05.2023
- Greeted pet owners and their pets upon arrival to our Salon. Informed pet parents of available services, outlined costs, and recommended services.
- Conducted pet assessments on every dog that came in to be groomed or receive nail trim/grinding or standalone service.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated pet parents on proper brushing and keeping their fur babies clean,brushed and happy in between salon visits.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husky's and Malamutes.
- Cut and styled pet hair according to client specifications and to prevent matting and tangling.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Cleaned cat and dog ears to prevent ear infections.
- Trimmed nails using clippers and grinders.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Made follow up calls for dogs that had missed,cancelled appointment or had not been returned to our salon in 8 or more weeks.
Pet Caretaker
Self Employed
01.2019 - 03.2021
- Kept kennels clean, tidy and spaces stocked with items for pets needs.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Fed, watered and cared for goats, sheep and chickens.
- Conducted basic grooming services with baths, brushing and nail clipping.
- Administered medications to cats, dogs and other small pets.
- Trained, walked and exercised pets of different sizes and temperaments.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Followed pet care instructions for dietary needs and medication regimens.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Personal Training Consultant
LA Fitness
01.2016 - 05.2018
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Gave new members a free consultation.
- Sold fitness packages to gym members.
- Measured,weighed and determined BMI of each client.
- Set up individualized fitness program and goals.
- Gave tours of the facility.
- Followed up leads by calling and offering free pass.
- Developed different promotions for prospective members that had not purchased training packages.
Personal Trainer
Self Employed
04.2013 - 11.2016
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Motivated participants through one-on-one instruction and positive feedback.
- Implemented new and creative exercise routines to keep participants motivated.
- Used music to motivate and energize classes.
Education
GED -
Miami Senior Adult Education Center
Miami, FL06.1998
Skills
- Time management
- Customer satisfaction
- Multitasking
- Grooming techniques,breed specific cuts, scissoring and bathing procedures
- Animal Handling: Experience and confidence in handling dogs of different breeds and sizes
- Attention to detail
- Patience and compassion Ability to remain calm and patient
- Team player
- Respectful of all
Certification
- Professional Pet Stylist certification, PetSmart 2021
- Pet Safety Certification Petsmart - 2021
- Fitness Training - 2015
- Weight Training Certification - 20215
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Professional Pet Stylist
PetSmart
03.2021 - 05.2023
Pet Caretaker
Self Employed
01.2019 - 03.2021
Personal Training Consultant
LA Fitness
01.2016 - 05.2018
Personal Trainer
Self Employed
04.2013 - 11.2016
GED -
Miami Senior Adult Education Center