Erica Boyken
Richmond,KY
Overview
13
13
years of professional experience
Work History
Professional Pet Stylist
Dazzling Dogs
Richmond, KY
02.2022 - 09.2024
- Greeted customers and their pets, answered questions about services offered.
- Performed bathing, brushing, trimming, clipping, and styling of dogs and cats.
- Maintained cleanliness of work area by sanitizing tools and equipment between uses.
- Provided advice to pet owners on the best grooming techniques for their pet's breed type.
- Recommended products such as shampoos, conditioners, brushes, nail clippers to pet owners.
- Checked animals for fleas and ticks and administered appropriate treatments when needed.
Customer Service Representative
Conduent Call Center
Richmond, KY
02.2019 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Professional Pet Stylist
PetSmart
Richmondville, KY
09.2016 - 01.2019
- Greeted customers and their pets, answered questions about services offered.
- Performed bathing, brushing, trimming, clipping, and styling of dogs and cats.
- Maintained cleanliness of work area by sanitizing tools and equipment between uses.
- Provided advice to pet owners on the best grooming techniques for their pet's breed type.
- Recommended products such as shampoos, conditioners, brushes, nail clippers to pet owners.
- Checked animals for fleas and ticks and administered appropriate treatments when needed.
- Used scissors, clippers and other grooming instruments in a safe manner to avoid injury to pets or humans.
Guest Service Manager
Mcdonalds, PDI FOODS
Richmond, KY
01.2012 - 08.2016
- Assisted in the recruitment, training and management of Guest Service staff.
- Monitored customer service operations to ensure quality standards were met.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Provided support with day-to-day operational issues related to guest services.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
Education
High School Diploma -
Madison Central High School
Richmond, KY05-2014
Skills
- Customer Service
- Work Planning
- Attention to Detail
- Multitasking
- Self Motivation
- Analytical Thinking
- Interpersonal Skills
- Professionalism
- Time Management
- Conservation principles
- Continuous Improvement
References
References available upon request.
Timeline
Professional Pet Stylist
Dazzling Dogs
02.2022 - 09.2024
Customer Service Representative
Conduent Call Center
02.2019 - 01.2021
Professional Pet Stylist
PetSmart
09.2016 - 01.2019
Guest Service Manager
Mcdonalds, PDI FOODS
01.2012 - 08.2016
High School Diploma -
Madison Central High School