Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Boyken

Richmond,KY

Overview

13
13
years of professional experience

Work History

Professional Pet Stylist

Dazzling Dogs
Richmond, KY
02.2022 - 09.2024
  • Greeted customers and their pets, answered questions about services offered.
  • Performed bathing, brushing, trimming, clipping, and styling of dogs and cats.
  • Maintained cleanliness of work area by sanitizing tools and equipment between uses.
  • Provided advice to pet owners on the best grooming techniques for their pet's breed type.
  • Recommended products such as shampoos, conditioners, brushes, nail clippers to pet owners.
  • Checked animals for fleas and ticks and administered appropriate treatments when needed.

Customer Service Representative

Conduent Call Center
Richmond, KY
02.2019 - 01.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.

Professional Pet Stylist

PetSmart
Richmondville, KY
09.2016 - 01.2019
  • Greeted customers and their pets, answered questions about services offered.
  • Performed bathing, brushing, trimming, clipping, and styling of dogs and cats.
  • Maintained cleanliness of work area by sanitizing tools and equipment between uses.
  • Provided advice to pet owners on the best grooming techniques for their pet's breed type.
  • Recommended products such as shampoos, conditioners, brushes, nail clippers to pet owners.
  • Checked animals for fleas and ticks and administered appropriate treatments when needed.
  • Used scissors, clippers and other grooming instruments in a safe manner to avoid injury to pets or humans.

Guest Service Manager

Mcdonalds, PDI FOODS
Richmond, KY
01.2012 - 08.2016
  • Assisted in the recruitment, training and management of Guest Service staff.
  • Monitored customer service operations to ensure quality standards were met.
  • Developed strategies to increase customer satisfaction levels and reduce customer complaints.
  • Provided support with day-to-day operational issues related to guest services.
  • Maintained accurate records of all guest interactions, inquiries and complaints.
  • Ensured compliance with relevant policies, procedures and regulations regarding guest services.

Education

High School Diploma -

Madison Central High School
Richmond, KY
05-2014

Skills

  • Customer Service
  • Work Planning
  • Attention to Detail
  • Multitasking
  • Self Motivation
  • Analytical Thinking
  • Interpersonal Skills
  • Professionalism
  • Time Management
  • Conservation principles
  • Continuous Improvement

References

References available upon request.

Timeline

Professional Pet Stylist

Dazzling Dogs
02.2022 - 09.2024

Customer Service Representative

Conduent Call Center
02.2019 - 01.2021

Professional Pet Stylist

PetSmart
09.2016 - 01.2019

Guest Service Manager

Mcdonalds, PDI FOODS
01.2012 - 08.2016

High School Diploma -

Madison Central High School

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Erica Boyken