ANNETTE GARCIA

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Provided excellent administrative support during company events, resulting in successful execution and positive feedback from attendees.
• Supported onboarding process for new hires by preparing necessary materials, scheduling training sessions, and coordinating workspace setup.
• Coordinated logistics for team meetings, including room reservations, catering orders, materials preparation, and technology set-up to facilitate smooth proceedings.
• Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the department.
• Contributed to a reduction in paperwork backlog by diligently organizing, filing, and archiving documents.
• Handled incoming calls professionally while directing them appropriately or taking detailed messages as needed.

Honor Roll [Semester and Year]