ANNETTE GAUDING
Euless
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Hostess, Grab-N-Go
Chili's Grill & Bar Restaurant Star Concessions
DFW Airport
01.2026 - Current
- Welcomed and seated guests, ensuring positive first impressions.
- Managed reservation systems to optimize seating efficiency.
- Coordinated with kitchen staff to facilitate smooth service flow.
- Trained new hostesses on customer service protocols and best practices.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Server/Waiter
Keke's Breakfast Cafe
Dallas, TX
11.2024 - Current
- In this role I am responsible for delivering all orders in a timely manner, ensuring order accuracy and proper presentation of food and alcoholic beverages. Knowledgeable of all food and beverages menus. Follow State Liquor laws and company policies regarding the service of any alcoholic beverage and enforcement of ordinance and laws.
Server/Waiter
Waffle House
Grapevine, TX
12.2023 - 08.2024
- My job is all about delivering the Waffle House experience to my customers. I have 1+ years of delivering amazing hospitality experience to guests and providing exceptional customer service. Greeting guests as they enter and putting them on a wait list as necessary. Assigning guests with menus and sitting them at dining tables, engaging the guests to make sure they are satisfied with food and great service.
Bakery Associate
Star Concessions
Dallas, TX
08.2022 - 08.2023
- I make sure every guest feels welcome by delivering great customer service by baking great tasting breads out of the oven as well as serving delicious tasting muffins, creating and serving delicious beverages. Interacting with customers, taking special orders, operating and cleaning equipment, and packaging and labeling bakery products.
- Monitored oven temperatures and baking times for precision in product quality.
- LEADERSHIP
- Operated bakery equipment to produce high-quality baked goods consistently.
- Maintained cleanliness and organization of workstations, promoting a safe working environment.
- OPERATIONS MANAGEMENT
Hostess, Busser, Food Runner
Cantina Laredo Star Concessions
Dallas, TX
06.2022 - 08.2023
- I have 1+ years of delivering amazing hospitality experience to guests and providing exceptional customer service. Greeting guests as they enter and putting them on a waiting list as necessary. Assigning guests with menus and sitting guest at dining tables and engaging the guests to make sure they are satisfied with food and service. As a busser I ensure that the dining rooms are sparkling clean, tables are well cleaned and sanitized, floors are swept and cleaned and clear the customer plates when meal has been completed. As a food runner assisting the servers to bring food out to the customers in a timely manner.
Lead Inventory Specialist
Arlington, TX
08.2015 - 05.2017
- Inventory Management: Coordinated the daily unloading of three truckloads of inbound shipments of meat, dairy, produce, dry groceries, and health/beauty products. Directed prompt delivery of products to assigned display areas or refrigerated storage units. Operated hand-held scanners to update computerized inventory daily. Documented and reported inventory discrepancies. Resolved inventory discrepancies promptly.
- Training/Staff Development: Provided ongoing training to 2 team members to support them to achieve and exceed company goals for quality, profitability, and food waste.
Claims Representative
STATE FARM INSURANCE
Richardson, TX
07.2018 - 10.2021
- Customer Service: Consult with insurance customers nationwide regarding the filing of claims due to automobile accidents. Interview, compile, and document facts regarding traffic conditions, vehicle speeds, injuries, and related evidence. Prepare initial loss reports, communicate incident details to agents/claims personnel, and file electronic claims reports. Provide emergency assistance to customers, when necessary, by notifying local emergency aid services. Coordinate in-language services for speakers of various major languages. Complete documentation for 50-60 incidents daily.
- Achievements:
- Customer Appreciation Awards: 4.
Tax Technician II
CALIFORNIA BOARD OF EQUALIZATION
Sacramento, CA
01.2008 - 11.2016
- Sales Tax Collection: Consulted via telephone with business owners to resolve issues involving documentation and collection of delinquent sales and use taxes by the State of California. Reviewed and analyzed customers’ computerized sales tax reports and documentation to identify discrepancies, resolve mathematical errors, collect unpaid taxes, and/or refund monies for overpaid taxes. Consulted with 20-22 business owners daily.
- Financial Operations: Received and opened mail from business owners who mailed in tax payments via business checks, certified checks, and money orders. Documented and posted payments to business owners’ tax accounts to ensure state tax records were accurate and timely. Issued tax permits to new business owners.
- Training/Staff Development: Trained and assisted new-hire and current Tax Technicians in state policies and procedures.
- Achievements:
- Productivity/Efficiency: Recognized by management for consistently exceeding agency goals for high-quality customer service, productivity, and accuracy.
- Building a loyal clientele with a strong referral base.
Education
Associate of Arts degree - Accounting
Consumnes River College
Sacramento, CABachelor of Science degree - Criminal Justice
California State University
Sacramento, CASkills
- Cash Management
- Build Productive Teams
- Soft Computer Skills
- Interpersonal Skills
- Experience as a Lead Team Member
- Provide Personalized Service that Retains Customers
- Train
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Interactive communication skills
Accomplishments
- Documented and resolved customer complaints which led to positive results.
Timeline
Hostess, Grab-N-Go
Chili's Grill & Bar Restaurant Star Concessions
01.2026 - Current
Server/Waiter
Keke's Breakfast Cafe
11.2024 - Current
Server/Waiter
Waffle House
12.2023 - 08.2024
Bakery Associate
Star Concessions
08.2022 - 08.2023
Hostess, Busser, Food Runner
Cantina Laredo Star Concessions
06.2022 - 08.2023
Claims Representative
STATE FARM INSURANCE
07.2018 - 10.2021
Lead Inventory Specialist
08.2015 - 05.2017
Tax Technician II
CALIFORNIA BOARD OF EQUALIZATION
01.2008 - 11.2016
Bachelor of Science degree - Criminal Justice
California State University
Associate of Arts degree - Accounting
Consumnes River College