ANNETTE GLAZER
Richmond Hill,NY
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing sales and reducing inventory shrinkage. Adaptive and deadline-oriented with capacity to execute and complete multiple stores in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering branding expertise and customer service. Proven track record of turning around poor performing businesses to successfully increase bottom line profit along with direct responsibility for P&L. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
District Manager
Stellar Partners
05.2019 - 03.2024
- Responsible for driving sales and profit by ensuring Team members are the priority in stores
- Lead train, hire, coach and develop Managers for all locations
- Liaison between 4 airport terminal landlords and corporate offices
- Build and maintain business relationships with multi store concepts and Vendors, Corporate team, Executives and Airport Operations team to increase organization profitability and ensure smooth operation throughout all locations
- Heavily involved in opening new store locations within the company, ensuring products ordered, vendor involvement/training of staff with following airport expectations/security TSA guidelines.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
General Manager
PGC Pacific Gateway Concessions
03.2012 - 05.2019
- Increased profits by 30% within one year through restructure of business line
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Handled Multi -unit store brands: Kiehl's, Tumi, Altitude, Swarovski, Where Traveler, News Stand and Bluwire
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
Operations Manager
DUFRY NEW YORK
01.1999 - 05.2011
- Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels and managed budget of 5.5MM
- Directed day-to-day operations of six duty paid boutique stores focused on attainment of key business metrics, continuous improvement initiatives and 45-member sales team at JFK International Airport
- Achieved targeted operating expense and payroll budget consequently for 10 years while increasing sales eight consecutive years at JFK International Airport during volatile economic period
- Partnered with General Merchandise Manager to develop and execute plan to rebrand two stores increasing sales by 70% respectively from previous years
- Directed all aspects of Human Resources Management in areas of recruitment, screening, interviewing, hiring orientation and performance evaluations to ensure cohesive and compliant organization.
District Manager
W H Smith
01.1989 - 01.1995
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs
- Managed and motivated sales team to increase revenue 25% within first year
- Optimized in-store merchandising, brand presentation and inventory availability Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels
- And focus
- Completed 40% profit within three months and loss performance decreased shrinkage from 30% to 1.5% in partnership with Loss Prevention.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Education
Skills
- Advanced in Microsoft Applications (Excel, Word, PowerPoint, & Outlook), Social Networking (Facebook, Twitter, Instagram, Pinterest); Mac and PC literate
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
Accomplishments
JFK Airport Top Customer Service Winner out of 83 Concessionaires in 2018
Personal Information
Title: SENIOR GENERAL MANAGER
Certification
OSHA General Industry Safety and Health
Timeline
District Manager
Stellar Partners
05.2019 - 03.2024
General Manager
PGC Pacific Gateway Concessions
03.2012 - 05.2019
Operations Manager
DUFRY NEW YORK
01.1999 - 05.2011
District Manager
W H Smith
01.1989 - 01.1995