Annette Jones
Blythewood,SC
Summary
Caring Academic Advisor with a 11-year background. Exceptional expertise in academic support techniques, procedures and plans. Skilled in establishing trust and influence in students. In-depth knowledge of all academic majors and requirements.
Overview
27
27
years of professional experience
Work History
Academic Advisor
Webster University Columbia Metropolitan Campus
12.2013 - Current
- Handle the responsibilities of the undergraduate coordinator such as creating and maintaining course schedules, communicating with and identifying instructors, developing and maintaining program matrixes, and getting faculty approved
- Work closely with admissions and financial aid staff to advise new students (e.g., evaluates transcripts; develop degree plans, etc.)
- Provide academic advising to undergraduate returning students about University policies, programs of study and degree options
- Interpret and administer University policies and procedures
- Complete other advising duties as requested such as: authorize add/drops, withdrawals, petitions to graduate and conduct degree audits
- Maintain and update undergraduate students files
- Answer inquiries concerning the undergraduate degree completion program
- Make out undergraduate program course schedules.
Undergraduate Admissions Representative
Webster University Columbia Metropolitan Campus
10.2007 - 12.2013
- Process applications for the undergraduate degree completion program
- Answer inquiries concerning the undergraduate degree completion program
- Answer inquiries from faculty, staff, students and visitors
- Maintain and update students files
- Register and assist students with class schedules
- Assist with advising students
- Provide administrative support to the undergraduate coordinator and academic director
- Input and maintain class schedules into CARS system
- Update and maintain campus website
- Assist with financial aid and veteran affairs responsibility.
Department Assistant
Webster University Fort Jackson Campus
10.2004 - 09.2007
- Answered telephones and inquiries regarding degree programs and financial aid
- Processed applications for graduate programs
- Processed financial aid applications
- Created and maintained student files
- Assisted director, faculty and students
- Prepared and mailed packets for prospective students
- Processed student payments on a weekly basis
- Registered and assisted with advising students
- Maintained and updated campus website
- Maintained and updated information bulletin board
- Maintained the reception area in a neat and organized fashion
- Ordered forms necessary for daily operations.
Administrative Assistant
South Carolina Department of Social Services-Program Quality Assurance
08.1997 - 09.2003
- Received telephone callers; screened and referred them appropriately
- Resolved programmatic/procedural problems or answered questions that required substantial knowledge
- Drafted and proofread reports and correspondence from handwritten notes
- Dispersed incoming mail to correct recipients throughout the office
- Organized files, developed spreadsheets, faxed reports.
Education
Dual Master of Management and Leadership and Human Resource Management -
Webster University
Columbia, SC01.2015
Master of Business Administration -
Webster University
Columbia, SC01.2011
Bachelor of Arts: Management -
Webster University
Columbia, SC01.2008
Skills
- Strong customer service skills
- Strong interpersonal skills
- Ability to maintain confidentiality
- Strong attention to detail and follow-up
- Ability to meet deadlines
- Dedicated team player
Affiliations
- Webster University Global Advising Council
Timeline
Academic Advisor
Webster University Columbia Metropolitan Campus
12.2013 - Current
Undergraduate Admissions Representative
Webster University Columbia Metropolitan Campus
10.2007 - 12.2013
Department Assistant
Webster University Fort Jackson Campus
10.2004 - 09.2007
Administrative Assistant
South Carolina Department of Social Services-Program Quality Assurance
08.1997 - 09.2003
Dual Master of Management and Leadership and Human Resource Management -
Webster University
Master of Business Administration -
Webster University
Bachelor of Arts: Management -
Webster University
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