Annette Kaplan
Wilmington
Summary
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Highly skilled licensed skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes advanced skin analysis and customized treatment plans.
Overview
12
12
years of professional experience
Work History
Aesthetician/Licensed Massage Therapist
Spa at the Montchanin
03.2014 - Current
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Developed relationships with vendors for procurement of necessary supplies and equipment.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Answered multi-line phone, returned clients calls and scheduled appointments.
Realtor
Patterson-Schwartz
01.2021 - 2024
- Managed sales pipeline by actively following up with prospects and hot leads.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
Customer Service Representative
Bank of America
09.2013 - 03.2022
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science - Accounting
Wilmington University
New Castle, DE01-2012
No Degree - Medical Aesthetics Certification
Dr Steven Dayan
Chicago, IL01-2013
Skills
- Effective pricing negotiation
- Appointment organization skills
- Expertise in effective sales strategies
- Property research
- Office administration
- Effective negotiation
- Appointment coordination
- Account management
- Exceptional client service
- Customer service proficiency
References
References available upon request.
Timeline
Realtor
Patterson-Schwartz
01.2021 - 2024
Aesthetician/Licensed Massage Therapist
Spa at the Montchanin
03.2014 - Current
Customer Service Representative
Bank of America
09.2013 - 03.2022
Bachelor of Science - Accounting
Wilmington University
No Degree - Medical Aesthetics Certification
Dr Steven Dayan