Annette H. Keys
South Euclid
Summary
Compassionate communications professional seeking a part-time remote position in warmline support, 988 crisis response, or addiction recovery intake. Brings decades of experience building rapport, listening attentively, communicating with diverse individuals, and navigating complex situations. Known for patience, empathy, discretion, and nonjudgmental communication.
Overview
38
38
years of professional experience
Work History
Musician / Performer
Cleveland, OH
01.1998 - 01.2022
- Built a 24-year professional career centered on communication, interpersonal connection, and working with diverse audiences.
- Developed strong rapport-building skills and the ability to remain professional and adaptable in changing circumstances.
- Maintained long-term relationships with fellow professionals, venues, and members of the public.
Artist Representative
Cleveland, OH
01.1998 - 01.2008
- Represented Commercial photographer, Michael Wilkes and Food photographer, Glenn Mastri.
- Built and maintained professional relationships while handling inquiries, communications, and business opportunities.
- Signed national accounts, including Moen Faucets, Goodyear and Calphalon Cookware.
Radio Account Executive
K101 FM • KOFY AM • KMEL FM
San Francisco, CA
01.1984 - 01.1990
- Consistently billed 25% over goal and was scouted and hired by other major market stations.
- Managed client relationships through extensive telephone and in-person communication.
- Listened to client needs, asked effective questions, and communicated information clearly.
- Developed strong skills in relationship management, follow-up, organization, and problem-solving.
Education
Bachelor of Science - Communications
Ohio University
Athens, OH01.1980
Skills
- Active Listening
- Empathetic Communication
- Telephone Support
- Rapport Building
- Addiction & Recovery Awareness
- Mental-Health Awareness
- Resource Navigation
- Chronic Pain Advocacy
- Information Gathering
- Professional Boundaries
- Confidentiality
- Remote Work
Timeline
Musician / Performer
01.1998 - 01.2022
Artist Representative
01.1998 - 01.2008
Radio Account Executive
K101 FM • KOFY AM • KMEL FM
01.1984 - 01.1990
Bachelor of Science - Communications
Ohio University
LIVED EXPERIENCE & ADVOCACY
- Extensive firsthand experience supporting family members affected by alcoholism and addiction.
- Experience navigating family mental-health challenges and complex support systems.
- Chronic pain awareness, advocacy, treatment navigation, and healthcare-system experience.
- Experience navigating utility crisis assistance and community resources.
- Deep understanding of the importance of compassionate, patient, and nonjudgmental support.