Annette Lian
Thief River Falls,MN
Summary
Experienced Analyst fluent with ERP, supply chain, inventory management, business reporting and logistics software. Known as master strategist possessing exceptional attention to detail and "no problem too big or small" mindset. Solid background in financial analysis and client relations in international logistics hubs. Dedicated Supply Chain professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Sr. Supply Chain Special Projects Analyst
Digi-Key Electronics
Thief River Falls, MN
02.2019 - Current
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, mapping excel spreadsheets to uploading forecasts targeting 100% end-user satisfaction.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Supply Chain Analyst
Digi-Key Electronics
Thief River Falls, MN
03.2006 - 02.2019
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
- Analyzed weekly and monthly patterns to forecast business needs, reducing inventory costs.
- Optimized execution of supply chain by forecasting, scheduling orders and balancing inventory levels for over 80 accounts.
Human Resources Trainer
Digi-Key Electronics
Thief River Falls, MN
03.2001 - 03.2006
- Conducted exit interviews and documented employee feedback for use in program improvement.
- Managed new hire training schedule and updated session rosters.
- Trained 100's of staff members both internal and eternal and provided ongoing support.
- Administered and scored aptitude tests as part of candidate evaluation process.
- Provided managers with interviewing, hiring, promotion and termination standards to maintain process consistency.
- Trained and mentored 100's of new personnel hired to fulfill various roles.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
- Generated reports to inform future training program decisions and structure
- Managed new hire training schedule and updated session rosters
- Developed captivating curriculum to train new employees on best practices and company protocol
- Provided managers with interviewing, hiring, promotion and termination standards to maintain process consistency
Customer Service Supervisor
Digi-Key Electronics
Thief River Falls, MN
02.1998 - 03.2001
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Assigned Account Sales Representative
Digi-Key Electronics
Thief River Falls, MN
04.1996 - 02.1998
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Prepared and deliver customer sales quotes.
Education
Bachelor of Science - Elementary Education
Minnesota State University - Moorhead
Moorhead, MNAssociate of Arts - General Studies
Northland Community And Technical College
Thief River Falls, MN05.1992
Skills
- Import and Export Operations
- Statistical Modeling
- Product Availability
- Dashboard Development
- ERP Systems
- International Shipments
- Customer Loyalty
- Data Entry
- Quarterly Reviews
- Statistical Forecasting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of WMS system. Implementing a new 1M sq foot warehouse system. Cutting over from existing system seamlessly over a 2 year time frame.
Timeline
Sr. Supply Chain Special Projects Analyst
Digi-Key Electronics
02.2019 - Current
Supply Chain Analyst
Digi-Key Electronics
03.2006 - 02.2019
Human Resources Trainer
Digi-Key Electronics
03.2001 - 03.2006
Customer Service Supervisor
Digi-Key Electronics
02.1998 - 03.2001
Assigned Account Sales Representative
Digi-Key Electronics
04.1996 - 02.1998
Bachelor of Science - Elementary Education
Minnesota State University - Moorhead
Associate of Arts - General Studies
Northland Community And Technical College
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