Summary
Overview
Work History
Skills
Languages
References
Timeline
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Annette Machado

Pottstown,PA

Summary

Customer service-focused bartender pursuing further education after years of being a dedicated mother to four children.

Overview

13
13
years of professional experience

Work History

Bartender

Gatsbys Pub
Pottstown, PA
06.2023 - 08.2024
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Bartender

Big Phils Bar And Grill
Pottstown , PA
03.2022 - 04.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Handmade, all juices, and syrups.
  • Open and closed the bar area.

  • Processed payments accurately and efficiently with POS system.
  • Provided drink suggestions to customers based on their preferences.

Sprint Expert

Best Buy
Pottstown, PA
11.2017 - 10.2019
  • Seek out and engage customers using soft skills to close complete solutions
  • Consistently delivered district and company leading individual NPS (net promoter score)
  • Fixture atop productivity and sales scorecards for district
  • Best Buy mobile leader in branded payments
  • Maintained a high level of product knowledge through continuous training
  • Coached store employees on Sprint promotions and product knowledge to grow sales

Front End Manager

Redners Market
Pottstown, PA
09.2011 - 06.2017
  • Managed day to day duties of the front end
  • This included balancing safe, counting and balancing tills, mid-day and final deposit, labor management
  • Successfully deescalated customer issues
  • Demonstrated outstanding customer service
  • Coached and trained both new and existing employees on proper processes and delivering exceptional customer experiences

Skills

  • Excellent Communicator
  • Critical Thinker
  • Extensive cash handling experience
  • Exceptionally adaptability and versatility
  • Detailed Oriented
  • Ability to work in a team oriented environment
  • Office suite proficiency
  • Ability to handle multiple task under pressure
  • Proven leader
  • Beverage Preparation
  • Food Running
  • Responsible Alcohol Service
  • Multilingual in [Languages]

Languages

Spanish, Fluent

References

  • Anthony O'Brien, Sales Manager, Best Buy, 610-427-0599
  • Theodore Minda, General Manager, Best Buy, 215-870-6072

Timeline

Bartender

Gatsbys Pub
06.2023 - 08.2024

Bartender

Big Phils Bar And Grill
03.2022 - 04.2023

Sprint Expert

Best Buy
11.2017 - 10.2019

Front End Manager

Redners Market
09.2011 - 06.2017

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Annette Machado