Annette Machado
Pottstown,PA
Summary
Customer service-focused bartender pursuing further education after years of being a dedicated mother to four children.
Overview
13
13
years of professional experience
Work History
Bartender
Gatsbys Pub
Pottstown, PA
06.2023 - 08.2024
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
Big Phils Bar And Grill
Pottstown , PA
03.2022 - 04.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Handmade, all juices, and syrups.
- Open and closed the bar area.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
Sprint Expert
Best Buy
Pottstown, PA
11.2017 - 10.2019
- Seek out and engage customers using soft skills to close complete solutions
- Consistently delivered district and company leading individual NPS (net promoter score)
- Fixture atop productivity and sales scorecards for district
- Best Buy mobile leader in branded payments
- Maintained a high level of product knowledge through continuous training
- Coached store employees on Sprint promotions and product knowledge to grow sales
Front End Manager
Redners Market
Pottstown, PA
09.2011 - 06.2017
- Managed day to day duties of the front end
- This included balancing safe, counting and balancing tills, mid-day and final deposit, labor management
- Successfully deescalated customer issues
- Demonstrated outstanding customer service
- Coached and trained both new and existing employees on proper processes and delivering exceptional customer experiences
Skills
- Excellent Communicator
- Critical Thinker
- Extensive cash handling experience
- Exceptionally adaptability and versatility
- Detailed Oriented
- Ability to work in a team oriented environment
- Office suite proficiency
- Ability to handle multiple task under pressure
- Proven leader
- Beverage Preparation
- Food Running
- Responsible Alcohol Service
- Multilingual in [Languages]
Languages
Spanish, Fluent
References
- Anthony O'Brien, Sales Manager, Best Buy, 610-427-0599
- Theodore Minda, General Manager, Best Buy, 215-870-6072
Timeline
Bartender
Gatsbys Pub
06.2023 - 08.2024
Bartender
Big Phils Bar And Grill
03.2022 - 04.2023
Sprint Expert
Best Buy
11.2017 - 10.2019
Front End Manager
Redners Market
09.2011 - 06.2017