Dynamic professional with extensive experience in customer service and operations management. Proven track record in training and mentoring staff while maintaining high levels of empathy and attention to detail. Committed to enhancing client satisfaction and team performance.
Work History
Shift Lead
5 Years
Ruffin Inn | 07.2021 - 07.2026
•Oversaw daily operations
• Focus on dog behavior supervision.
• Delivered exceptional customer service
•Managed medication and first-aid administration processes
Server/cashier
3 Years 1 Month
Applebees | 06.2017 - 07.2020
Provided exceptional customer service, ensuring a positive dining experience for all guests.
Managed food and beverage orders efficiently, maintaining accuracy and attention to detail.
Collaborated with kitchen staff to ensure timely preparation and delivery of menu items.
Assisted in training new servers on company policies and service standards.
Dog Attendant
10 Months
Bed and Bone Too | 04.2016 - 02.2017
Provided daily care and attention to dogs, ensuring their safety and well-being.
Maintained cleanliness and organization of dog areas, adhering to health and safety standards.
Assisted in feeding, grooming, and exercising dogs according to individualized care plans.
Monitored dog behavior and health, reporting any concerns to management promptly.
Developed positive relationships with dogs, enhancing their comfort during stays.
Commercial Cleaner
6 Years 10 Months
Crawford Cleaners | 10.2019 - 2020
Operated cleaning equipment, ensuring thorough sanitation of commercial spaces.
Maintained inventory of cleaning supplies, facilitating efficient workflow and resource management.
Adhered to safety protocols, promoting a secure environment for clients and staff.
Collaborated with team members to execute daily cleaning schedules effectively.
Conducted quality checks on completed tasks to uphold high cleanliness standards.
Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.