Selena Killham
Marion,IA
Summary
Dynamic, results-oriented professional with extensive experience in cash handling and customer service, particularly at Hy-Vee Fast and Fresh. Proven ability to create a welcoming atmosphere while meticulously managing records and driving operational efficiency, enhancing team performance and elevating customer satisfaction. Recognized for exceptional leadership, multitasking abilities, and a strong focus on team collaboration, with demonstrated adaptability to the evolving demands of fast-paced environments. Committed to delivering outstanding service and fostering positive relationships, complemented by proven skills in conflict resolution, time management, and maintaining high performance standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
HyVee Fast and Fresh
05.2024 - 12.2025
- Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
- Assisted in receiving deliveries and stocking shelves with new merchandise according to established procedures
- Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customers
- Handled customer inquiries regarding products, services, or general information about the gas station
- Informed management about any maintenance or repair needs observed at the gas station
- Maintained accurate records of daily sales transactions using computerized systems
- Demonstrated proficiency in handling cash accurately without errors or discrepancies
- Cultivated a friendly atmosphere by greeting customers warmly upon arrival at the gas station
Runner/Safe Checker/Money Handler
Orange Leaf Frozen Yogurt Management
05.2023 - 06.2023
- Communicated effectively with the kitchen team to ensure accurate order preparation and timely delivery
- Managed multiple tasks simultaneously during busy periods while maintaining a high level of professionalism
- Maintained accurate and up-to-date records of all incoming and outgoing correspondence
- Prepared reports, memos, and other documents as requested by management
- Coordinated office supplies inventory, placing orders when necessary to ensure smooth operations
- Provided administrative support to multiple departments within the organization
- Maintained confidentiality of sensitive information while handling documents or interacting with stakeholders
Prep
Orange Leaf Frozen Yogurt
04.2022 - 04.2023
- Prepared ingredients and food items according to recipes and established standards
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations
- Followed proper food handling procedures to prevent cross-contamination and maintain quality standards
- Assisted in inventory management by monitoring stock levels, conducting regular audits, and placing orders as needed
- Operated kitchen equipment such as slicers, mixers, grinders, and ovens safely and efficiently
- Assisted in receiving deliveries, inspecting products for quality, accuracy, and freshness
- Trained new prep cooks on standard operating procedures related to food preparation techniques and safety protocols
- Managed multiple tasks simultaneously in a fast-paced environment without compromising attention to detail or quality of work
Cashier/Customer Service
Theisen’s Home Farm Auto
05.2021 - 03.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Suggested alternative products when requested items were out of stock
Education
Education -
Kirkwood Community College
Cedar Rapids, IA12.2024
High school diploma - undefined
Linn-Mar High School
Marion, IA05.2023
Skills
- Management & Leadership: Experienced in store management and supervising, including staff recruitment, employee training, team motivation, and task delegation
- Operational Excellence: Skilled in opening/closing procedures, task prioritization, efficient pacing, and teardown experience within retail and manufacturing environments
- Administrative & Technical Proficiency: Advanced in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), data entry, clerical tasks, phone etiquette, and medical terminology
- Customer & Guest Relations: Strong focus on guest services and customer assistance, with a background in sales, retail merchandising, pricing, and front desk operations
- Specialized Care & Education: Significant expertise in animal care (veterinary assisting, handling, and pet sitting) and human care (childcare, teaching, and classroom experience)
- Safety & Compliance: Trained in OSHA standards, food safety, CPR, and First Aid to ensure a secure environment for customers, staff, and animals
- Hospitality & Food Service: Proficient in food preparation, bartending, barista experience, and food handling, alongside professional hosting and service training
- Financial Accountability: Experienced in high-volume cash handling, cash register operation, cashiering, and basic mathematical calculations
- Communication & Creativity: Effective in verbal and written communication, including American Sign Language (ASL), complemented by creative skills in photography and photo editing
- Interpersonal Strengths: Recognized for a strong work ethic, patience, empathy, problem-solving abilities, and a flexible, adaptable approach to teamwork
Affiliations
- Cedar Rapids Community Orchestra, 2023-08-01, Present
- FFA (Linn-Mar FFA), 2019-08-01, 2025-08-01, I'm a part of FFA through my school, I'm also one of three vice presidents for my chapter in 2023
- Iowa Rabbit Queen, 2021-10-01, 2023-10-01, I am a part of the Iowa state rabbit breeders association and I tried out to be the queen I won and I was the queen for 2 years. I was tested on my knowledge on rabbits along with how well I know them and what they are judged based off our standard.
- 4-H, 2015-08-01, 2023-10-01, I am a part of the program 4-H
- Girl Scouts, 2009-08-01, 2023-09-01, Part of Girl Scouts of America
- Orchestra (Linn-Mar High School), 2019-08-01, 2023-05-01, I played the violin my first year I was a second violin. Every year we had to audition to get into the orchestra group we desired or have a backup.
Certification
- Food Safety Certification, 2023-06-01, Present
- First Aid Certification, 2022-10-01, Present
- AED Certification, 2022-10-01, Present
- CPR Certification, 2022-10-01, Present
- Lifeguard Training, 2019-01-01, Present
- Childcare Certification, 2017-08-01, Present
- Driver's License
- Food Handler Certification, 2023-06-01, 2024-06-01
Languages
English
American Sign Language
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Shift Lead
HyVee Fast and Fresh
05.2024 - 12.2025
Runner/Safe Checker/Money Handler
Orange Leaf Frozen Yogurt Management
05.2023 - 06.2023
Prep
Orange Leaf Frozen Yogurt
04.2022 - 04.2023
Cashier/Customer Service
Theisen’s Home Farm Auto
05.2021 - 03.2022
High school diploma - undefined
Linn-Mar High School
Education -
Kirkwood Community College