TAYLOR TOWNS
Sycamore Mineral Springs Resort
Ridgefield,WA
5
years of professional experience
Achieved project milestones through meticulous attention to detail and rapid mastery of new technical concepts.,Drove team success by enhancing collaboration with strong interpersonal skills and effective leadership.,Delivered innovative solutions by approaching challenges with motivation and creativity.,Navigated fast-paced environments successfully by excelling at multitasking and project coordination.
Work History
Health & Wellness Supervisor
8 Months- Lead PM Health and Wellness Supervisor within a luxury resort and spa environment, ensuring smooth front-desk, facility, and guest service functions.
- Cash handling procedures, including opening and closing registers, while maintaining accuracy and accountability
- Oversee spa scheduling, hourly hot tub reservations, and facility maintenance to uphold resort safety, cleanliness, and service standards.
- Coordinate closely with hotel and restaurant to deliver a seamless, high-quality guest experience throughout each stay.
- Guide and support team members during shifts, providing direction, problem-solving assistance, and service leadership
- Drive retail performance in the resort gift shop through guest engagement, product knowledge, and upselling strategies.
- Help manage large group bookings, special events, and VIP guest requests in a fast-paced resort setting.
- Assist resort and spa managers with operational planning, scheduling, reporting, and daily leadership support.
- Utilize Microsoft Excel, Word, and Book4time to maintain reports, schedules, and operational documentation.
Shift Manager (full-time)
1 Year- Hold down the daily operations of the store as needed. Execute and innovate daily visual and operational procedures including shipment processing, merchandising moves and visual standards.
- Drive sales by maximizing Salesfloor productivity and building guest loyalty through quality in-store guest experience.
- Train and motivate sales associates by modeling core values and providing clear, attainable goals while consistently provide ongoing performance feedback through real-time coaching.
- Assist the Store Manager in recruiting and interviews and hiring.
- Ensure store safety standards are maintained and adhere to asset protection standards.
Assistant Store Manager
1 Year 3 Months- Interface with corporate partners on a daily basis ensuring consistent and open lines of communication.
- Hold down the daily operations of the store as needed. Execute and innovate daily visual and operational procedures including shipment processing, merchandising moves and visual standards.
- Drive sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through quality in-store guest experience.
- Train and motivate sales associates by modeling core values and providing clear, attainable goals while consistently provide ongoing performance feedback through real-time coaching.
- Assist the Store Manager in recruiting and interviews and hiring.
- Ensure store safety standards are maintained and adhere to asset protection standards.
Lead 2 Assistant Manager
9 Months- Maximizes personal & store sales results through selling, maintaining & covering zones.
- Assists the Store Manager in maximizing sales results in the area of sales, merchandising & operations
- SALES: Maintain personal results while training & directing the team to provide customer service.
- MERCHANDISING: Execute HO product direction & make store specific product decisions to drive sales results.
- OPERATIONS: Opening & Closing the store. (Including but not limited to reconciling the register, markdowns, transfers, promotion set up, inventory audits and store execution audits
Key Holder
5 Months- Building High Performing Teams:
- Participates in the hiring process by screening and scheduling interviews for candidates
- Responsible for leadership tasks as delegated by the store manager
- Provide individual and team performance feedback and recommendations to managers
- Coach and reward in the moment to maximize selling potential of associates
- Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination
- Support onboarding and continued training of sales associates
- Selling Effectiveness:
- Lead and model the selling and customer experience standards
- Lead selling efforts to meet selling goals during scheduled shifts
- Ensure associates consistently execute to the selling model
- Display knowledge of product, company policies and store strategies
- Set the direction and goals for the day/shift when associates arrive for work
- Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage
- (manage call-ins / call-offs)
- Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)
- Telling The Brand Story:
- Support replenishment activities that keep the store full and abundant
- Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
- Execute visual standards and maintain a safe, inviting store appearance
- Operational Excellence:
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive when assigned as manager on duty
- Act as the manager on duty, when scheduled, to address customer service, vendor or maintenance issues
- Responsible for communicating any issues during opening/closing shifts to the store manager
- Maintain policies and procedures
- Lead operational teams
- Incorporate Loss Prevention and safety messages into daily operations
- Maximizes personal & store sales results through selling, maintaining & covering zones.
- Assists the Store Manager in maximizing sales results in the area of sales, merchandising & operations
Education
General Studies (High school diploma)
Skills
Administrative Experience
Staff scheduling
Experienced Manager
Upselling
Processing cash transactions
Conducting staff training sessions as a store manager - Staff training sessions conducted as a store manager (1-5 sessions)
Spa services
Greeting customers
Hiring
Workforce planning strategy
Handling customer inquiries
Store management
Account reconciliation
Managing store merchandising operations
Inventory management
Human Resources
Retail industry sales team management
Retail sales
Record keeping
Store layout management
Sales goal setting
Strategic promotions
Retail Management - Retail management experience (3-5 years)
Cash Handling
Merchandising
POS systems
Databases
Filing
Shipping & receiving
Retail industry recruitment
Accounting
Budgeting
Microsoft Excel
Overseeing payroll
Knowledgeable in Inventory Control
Office management
Management
Hospitality
Sales leadership
Managing budgets in a finance role
Computer literacy
Computer skills
Presentation Skills
Efficient Time Management
Outstanding Sales Experience
Inventory control
Attention to detail
Recruiting
Customer communication
MacOS
Credit card payment processing
Stocking
Payroll management
Delegation
Productivity software
Task prioritization
Product management
Assistant manager experience
Employment law
Microsoft Word
Safety management within retail industry
Team leadership
Team scheduling
Computer operation
Microsoft Outlook
Packing
Communication skills
Basic math
Typing
Hotel experience
Maintaining patient confidentiality
Customer support
Time & attendance systems
Office experience
Research
Scheduling
Retail marketing campaigns
Skilled in Conflict Management
Highly Customer Service Oriented
Succession planning
Retail math
Sales forecasts
Merchandising display arrangement
Team management
Barcode scanning for logistics
Payroll
Pricing
Team building
Phone etiquette
Customer returns handling
Interpersonal skills
Store closing procedures
Supervising experience
Windows
Training & development
Executive administrative support
Data entry
Proficient in MS Office
Managing retail merchandising teams
Employee relations management
Writing skills
Sales team management
Data collection
Teamwork
Fashion retail
Retail sales transactions
Google Docs
Loss Prevention
Front desk
Phone call management
Payroll processing
Store Management Experience
POS Experience
Visual merchandising
Operational management
Multitasking
Exceptionally Motivated
Interviewing
Highly Organized
Customer service
Profit & loss
Schedule management
Coaching
Organizational skills
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Health & Wellness Supervisor
Sycamore Mineral Springs Resort
11.2025 - 07.2026Read More
Shift Manager (full-time)
Crocs
01.2025 - 01.2026Read More
Assistant Store Manager
O'Neill
05.2023 - 08.2024Read More
Lead 2 Assistant Manager
Zumiez
07.2022 - 04.2023Read More
Key Holder
Bath & Body Works
10.2021 - 03.2022Read More
Adolfo Camarillo High School
General Studies (High school diploma)
Read More