Carly Fitchett
Sandpoint,USA
Summary
Wellness director with expertise in creating and implementing comprehensive wellness programs that improve resident well-being. Successfully managed teams of 15-20 staff while overseeing care for 46 residents, ensuring compliance with best practices and safety protocols. Acknowledged for exceptional leadership and dedication to compassionate resident care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Wellness Director
The Bridge Assisted Living- Century Park
Sandpoint, USA
01.2018 - Current
- Developed wellness programs addressing physical and mental health needs, improving overall resident well-being.
- Developed comprehensive wellness programs for residents promoting physical and mental health.
- Supervised 15-20 care staff to ensure compliance with best practices in resident care.
- Coordinated staff training sessions on best practices in resident care and engagement.
- Oversaw care department for 46 residents, managing daily care and medication administration.
- Met care coverage demands by setting effective schedules and delegating assignments.
- Implemented safety protocols ensuring a secure environment for residents and staff.
- Collaborated with healthcare providers to address resident health needs effectively.
- Facilitated communication between families and staff regarding updates on resident well-being.
- Coordinated biannual care conferences with healthcare providers, families, and residents to enhance collaborative care planning.
- Implemented health screenings for new residents, enhancing initial assessment processes.
- Organized educational seminars for staff on nutrition, exercise, and stress management, promoting best practices in resident care.
- Enhanced care quality and increased patient protections by eliminating knowledge gaps and improving staff performance.
- Managed nursing and personal care services offered to residents.
- Oversaw daily wellness activities enhancing social interaction among residents.
- Evaluated resident wellness plans regularly, adapting them for individual care.
- Cultivated strong family support to maximize care outcomes for wellness approaches.
- Led community outreach initiatives fostering partnerships with local health organizations.
- Oversaw wellness care teams to keep performance in compliance with safety standards and legal regulations.
- Managed wellness budget effectively by tracking expenses related to initiatives and supplies.
- Managed budget allocated for wellness initiatives including tracking expenses related to equipment purchases, supplies, staffing costs.
- Participated in professional development opportunities related to implementing successful corporate wellness initiatives.
- Developed promotional materials such as brochures and flyers that highlighted the benefits of participating in the organization's wellness offerings.
- Created individualized wellness plans tailored to the needs of each employee.
- Provided guidance and support in setting realistic goals for improving physical activity levels.
- Assisted Human Resources department with developing benefit packages that included incentives for participating in wellness programs.
- Coordinated team-building activities that encouraged physical activity and social interaction amongst employees.
- Oversaw the implementation of incentive-based reward systems designed to motivate employees toward better health habits.
- Established relationships with vendors who provided equipment and supplies necessary for running various types of programs.
- Collaborated with other departments to ensure compliance with corporate wellness policies and procedures.
- Selected and supervised event hosts and health, fitness and wellness practitioners.
- Maintained accurate records of all program participants and their progress towards meeting their goals.
Care Coordinator, Medtech, CNA Certified Med Tech
The Bridge At Sandpoint Assisted Living - Century Park Associates
Sandpoint, USA
01.2018 - Current
- Reported directly to Care Director, assisting with oversight of 20 care staff associates and managing 46 residents' medications, including tracking, ordering, and distribution to ensure accuracy.
- Onboarded and trained new care staff associates, ensuring a warm welcome and providing necessary training for effective and efficient job performance.
- Interviewed and hired new employees, conducting onboarding training to maintain high standards of care.
- Served as administrative support to Executive Director and acted as liaison between resident medical providers, pharmacies, and families, improving communication and care coordination.
- Managed scheduling for care staff, coordinated vaccination clinics and staff training courses, and maintained resident care files/charts to ensure proper documentation of vital signs and care activities.
- Managed documentation for resident health records and care assessments.
- Maintained accurate client records in accordance with agency policies and procedures.
- Scheduled appointments for clients with appropriate medical specialists.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Provided emotional support to patients dealing with difficult health issues.
- Supported clients during hospital admissions and discharges.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Assessed safety risks associated with living environments or activities of daily living.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Administered medications according to prescribed schedules and protocols.
- Maintained accurate medical records and documentation for patient care.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with interdisciplinary team members to enhance resident care.
- Provided training and support to junior medical staff on procedures.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Ensured compliance with safety regulations and health standards consistently.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Managed inventory purchasing, organization and tracking.
- Administered medications under physician direction following standard operating procedures.
- Adhered to all safety and infection control precautions and regulations.
- Reviewed test results with physicians to assist in diagnosis and treatment decisions.
- Documented patient care activities and observations in electronic health records.
- Maintained cleanliness and safety of resident living areas and communal spaces.
- Communicated effectively with team members to coordinate resident care plans.
- Provided emotional support and companionship to enhance resident well-being.
- Assisted with medication management under the supervision of healthcare professionals.
- Trained new staff on caregiving procedures and best practices in assisted living environments.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Administered medications under supervision of a licensed nurse.
- Facilitated communication between patients, family members, and healthcare professionals.
- Documented activities and recorded information in EMR system.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Cashier/Customer Service
Holiday Shores Resort
Hope, USA
08.2017 - 01.2018
- Delivered excellent customer service, handled daily cash transactions, and balanced registers to ensure accuracy.
- Prepared deli hot box food and provided backup support to the cafe as needed, maintaining smooth operations.
- Ordered merchandise and supplies weekly, stocked coolers and shelves, and managed inventory input to ensure product availability.
- Supported management with various duties, including answering phones, processing faxes and emails, and filing documentation.
- Maintained cleanliness of store shelves, floors, bathrooms, coffee machines, and garbage areas to uphold facility standards.
- Processed guest transactions accurately and efficiently at Holiday Shores Resort.
- Assisted guests with inquiries regarding services and accommodations.
- Managed cash register operations and balanced daily sales reports.
- Maintained cleanliness and organization of the checkout area for guest satisfaction.
- Collaborated with team members to enhance customer service experiences.
- Handled refunds and exchanges following resort policies and procedures.
- Trained new staff on cash handling procedures and resort systems.
- Resolved guest complaints promptly to ensure a positive experience at the resort.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
In-Home Caregiver
Caretaking
Heron, USA
11.2016 - 03.2017
- Provided daily care for a client with cancer, including laundry, meal preparation for her and her family, and comprehensive house cleaning.
- Offered attentive support and companionship, ensuring the client received the attention and time needed for comfort.
- Handled additional daily tasks and errands as required, demonstrating flexibility and reliability.
- Provided compassionate personal care to clients, ensuring comfort and dignity.
- Assisted clients with daily living activities, including bathing and dressing.
- Maintained a safe and clean environment in client residences.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Followed safe lifting and transferring techniques to transport residents.
Lifestyles Coordinator
Life Care Centers of America
Sandpoint, USA
08.2016 - 02.2017
- Reported to the Lifestyles Director, assisting in resident daily living activities to promote engagement and well-being.
- Ensured a positive, fun atmosphere for residents by organizing and facilitating activities.
- Managed daily calendars, ensuring all planned activities began on time and encouraging resident participation.
- Provided one-on-one time with residents who chose not to participate in group activities, enhancing their experience.
- Organized recreational programs to enhance the quality of life for residents.
- Coordinated daily activities and events for residents in skilled nursing facilities.
- Communicated effectively with families regarding resident needs and preferences.
- Facilitated group activities promoting social interaction among residents.
- Assisted staff in addressing resident concerns and ensuring satisfaction.
- Monitored resident participation in activities, adjusting plans as needed.
- Developed relationships with local businesses to secure discounts or donations for program participants.
- Delivered exceptional customer service to promote program engagement.
- Collaborated with staff from other departments to promote healthy living practices.
- Prepared and planned events to support the lifestyle mission of an organization.
- Recruited volunteers to assist with various tasks associated with coordinating lifestyle activities.
- Maintained accurate records of attendance at all lifestyle-related events.
Activities Assistant
LIFECARE CENTERS
Sandpoint, USA
08.2016 - 11.2016
- Assist the activities director in various duties.
- Daily entries in residents activities, log books.
- Help residents to & from our activities they are in. Whether it's physical or mental or crafts.
- Assisted residents with daily activities and personal care needs.
- Collaborated with staff to create a safe and supportive environment for residents.
- Maintained accurate records of resident participation in activities and services.
- Communicated effectively with residents, families, and team members regarding care plans.
- Kept activities spaces organized, clean and tidy.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Provided emotional support when necessary during recreational activities.
- Maintained adequate supplies to meet activities needs.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Managed daily operations of recreational facilities.
Customer Service Representative & Cashier
North 40 Outfitters
Ponderay, USA
06.2015 - 06.2016
- Provided excellent customer service, answered multi-line call system, and assisted customers with returns and orders from other stores.
- Managed will-call items, received and processed faxes and email order requests, and supported management with various duties.
- Handled daily cash transactions and balanced registers to ensure accuracy.
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed sales transactions using point-of-sale systems accurately.
- Collaborated with team members to enhance overall customer experience.
- Handled returns and exchanges following company policies diligently.
- Maintained a clean and organized sales floor for optimal shopping conditions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Operated cash register efficiently during high-volume sales periods.
- Managed customer inquiries and resolved issues promptly and courteously.
- Collaborated with team members to ensure smooth store operations and service delivery.
- Trained new staff on cash register operations and customer service standards.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Ensured compliance with store policies and procedures during daily operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Schweitzer Conoco
Ponderay, USA
01.2014 - 06.2015
- Performed cashier duties, delivering customer service and handling daily cash transactions with accuracy.
- Balanced registers daily, stocked coolers, and ordered merchandise weekly to maintain inventory levels.
- Assisted managers with various duties and managed incoming and outgoing faxes.
- Processed customer transactions efficiently and accurately.
- Managed cash drawer and ensured proper cash handling procedures.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of the checkout area.
- Handled returns and exchanges following company policies.
- Supported inventory management by restocking shelves as needed.
- Collaborated with team members to improve service delivery.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Housekeeping
Country Inn
Sagle, USA
08.2014 - 12.2014
- Cleaned and stocked rooms daily, ensuring a high standard for guests and monthly rentals.
- Handled laundry for rooms and monthly rentals to maintain cleanliness.
- Assisted management with various duties as needed.
- Organized laundry services and ensured proper handling of linens.
- Maintained cleanliness in guest rooms and common areas daily.
- Managed inventory of cleaning supplies and requested restocking as needed.
- Collaborated with staff to prepare rooms for incoming guests efficiently.
- Responded promptly to guest requests for additional services or supplies.
- Ensured proper use of cleaning equipment and tools throughout the facility.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Lead Server
Connie Cafe
Sandpoint, USA
04.2014 - 07.2014
- Delivered customer service and trained new employees to maintain service standards.
- Covered shifts as needed, demonstrating flexibility and reliability.
- Provided barback support and assisted management with various duties.
- Supervised dining room operations and ensured high service standards.
- Trained and mentored new servers on menu and customer service techniques.
- Coordinated with kitchen staff to ensure timely food delivery and presentation.
- Managed reservations and maintained table turnover efficiency during peak hours.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Oversaw cash handling procedures and processed customer payments accurately.
- Implemented sanitation protocols to maintain a clean and safe dining environment.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Worked with management to coordinate special functions and events.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Processed guest checks using POS system accurately.
- Resolved conflicts between employees quickly and fairly.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Calculated charges, issued table checks, and collected payments from customers.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
Lead Server
Slates Prime Time Bar & Grill
Ponderay, USA
03.2007 - 04.2014
- Led server duties, delivering exceptional customer service while maintaining composure under pressure.
- Provided customer service and led server duties; trained new employees, performed side work, assisted managers, barbacked for bartender, and covered shifts when needed.
- Demonstrated dependability by covering shifts as needed and serving as a reliable backup.
- Supported manager with various duties to ensure smooth restaurant operations.
- Supervised dining room operations and ensured high service standards.
- Trained and mentored new servers on menu and customer service techniques.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Oversaw cash handling procedures and processed customer payments accurately.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Worked with management to coordinate special functions and events.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Verified accuracy of bills before presenting them to customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Organized weekly team building activities designed to foster collaboration among servers.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Certified Nursing Assistance -
North Idaho College
Coeur D'alene, ID04-2016
High school diploma - GED, Upper secondary education
Noxon Public Schools
Noxon, MT05-1995
Skills
- Patient Care
- Care plans
- Home Health
- Medication Administration
- Patient monitoring
- Post-operative care
- Medical terminology
- Medical records
- Experience Administering Injections
- Patient interaction
- Resident personal care assistance
- Crisis intervention resolution
- Mental health support
- Wellness program development
- Community Outreach
- Underserved community engagement
- Supportive housing experience
- Medical office experience
- Home Care
- Clinic experience
- Team management
- Staff training
- Employee onboarding
- Staff training program development
- Staff scheduling
- Supervising experience
- Security checks in shelters and recovery homes
- Leadership
- Human resources
- Customer service
- Client engagement
- Customer communication
- Guest relations
- Phone communication
- Office management
- Office phone management
- Attention to Detail System
- Administration experience
- Filing
- Data entry
- 10 key typing
- Typing
- Word processing
- Desktop applications
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- PointClickCare
- Meditech EMR systems
- Data collection
- Analysis skills
- Research
- Documentation review
- Safety compliance
- Incident Reporting
- Incident Escalation
- Evacuation procedures
- Emergency response
- Safety planning
- Daily cash handling
- Maintaining patient confidentiality
- Prioritization skills
- Flexibility
- Adaptability
- Time management
- Task prioritization
- Teamwork
- Interdepartmental collaboration
- Team collaboration
- Problem solving
- Decision making
- Staff training
- Problem-solving aptitude
- Continuous improvement
- Goal setting
- Relationship building
- Active listening
- Communication skills
- Leadership training
- Working with families
- Health promotion
- Dental office experience
- Alzheimer's care
- Experience with high-risk populations
- First aid
- Caring for veterans
- Supportive housing environments
- Monitoring residents
- First aid
- CPR
- First aid protocols
- Medication management
- Manual handling
- Telephone systems
- Crisis intervention resolution
- Telephone systems
- Receptionist
- Administrative experience
- Clerical experience
- Computer skills
- Computer operation
- Flexibility
- Teamwork and collaboration
- Group home experience
- Crisis intervention resolution
- Emergency response
- Monitoring residents
- Maintaining patient confidentiality
- Prioritization skills
- Hospice care
- Decision-making
- Continuous improvement
- Task prioritization
- Goal setting
- Attention to detail
- Team collaboration
- Problem-solving aptitude
- Leadership training
- Health and Wellness Research
- Adaptability
- Teamwork and collaboration
- Collaboration with providers
- Effective communication
- Conflict resolution
- Multitasking capacity
- Staff supervision
- Strength training
- Employee wellness programs
- Health risk assessment
- Team building
- Adaptability to change
- Multitasking
- Client relationship management
- Problem-solving abilities
Certification
- CNA, Completed the 120 hour course through NIC in Sandpoint, Idaho.
- CPR/First Aid
- State Tested Nursing Assistant
- Certified Nursing Assistant (CNA)
- Driver's License
- First Aid Certification
- CPR Certification
- Certified Medical Assistant
- Certified Medication Technician
Timeline
Wellness Director
The Bridge Assisted Living- Century Park
01.2018 - Current
Care Coordinator, Medtech, CNA Certified Med Tech
The Bridge At Sandpoint Assisted Living - Century Park Associates
01.2018 - Current
Cashier/Customer Service
Holiday Shores Resort
08.2017 - 01.2018
In-Home Caregiver
Caretaking
11.2016 - 03.2017
Lifestyles Coordinator
Life Care Centers of America
08.2016 - 02.2017
Activities Assistant
LIFECARE CENTERS
08.2016 - 11.2016
Customer Service Representative & Cashier
North 40 Outfitters
06.2015 - 06.2016
Housekeeping
Country Inn
08.2014 - 12.2014
Lead Server
Connie Cafe
04.2014 - 07.2014
Cashier
Schweitzer Conoco
01.2014 - 06.2015
Lead Server
Slates Prime Time Bar & Grill
03.2007 - 04.2014
Certified Nursing Assistance -
North Idaho College
High school diploma - GED, Upper secondary education
Noxon Public Schools