Annette Melendez
Hutchitson Island,FL
Summary
Dedicated professional skilled in providing exceptional care to patients within high-volume settings. Demonstrates professional development and clinical skills utilizing nursing process to assess, implement and evaluate patient care in collaborative, shared leadership environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Cleveland Clinic
Indian River, FL
06.2021 - Current
- Counseled clients on available resources within the community that could help meet their needs.
- Developed individualized care plans with input from clients and their families.
- Provided crisis intervention support for clients in emergency situations.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
Registered Nurse, Medical-Surgical Unit
Orlando Health
Orlando, FL
06.2021 - 06.2021
- Provided direct nursing care to medical-surgical patients including assessments, treatments, medications and documentation of care.
- Maintained accurate records of all patient interactions, treatments, medications administered and any changes in condition.
- Participated in continuing education programs to maintain professional licensure requirements.
- Collaborated with interdisciplinary team members to develop individualized patient plans of care.
Case Manager/Utilization Review Nurse
Orlando Health
Orlando, FL
05.2018 - 05.2021
- Counseled clients on available resources within the community that could help meet their needs.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Participated in professional development opportunities to stay current with best practices in case management.
- Prepared and presented case reports and summaries to stakeholders and management.
- Facilitated communication between payers, providers and patients concerning authorization issues or concerns.
- Analyzed data from patient surveys, interviews and other sources to assess healthcare service quality.
- Conducted reviews of inpatient utilization for compliance with admission criteria and concurrent review requirements.
- Participated in provider meetings to discuss cases involving complex medical conditions or difficult authorization decisions.
- Participated in multidisciplinary team meetings to discuss patient care issues and utilization review findings.
Assistant Clinical Nurse Manager
Orlando Health
Orlando, FL
02.2012 - 06.2018
- Provided guidance and direction to staff nurses and other healthcare personnel.
- Participated in the interviewing, hiring and onboarding of new clinical staff members.
- Maintained a safe work environment by monitoring compliance with regulatory guidelines such as The Joint Commission standards.
- Supported the implementation of evidence-based practices within the nursing team environment.
- Coordinated daily staffing assignments according to patient needs, acuity levels, census fluctuations and available resources.
- Participated in interdisciplinary meetings to discuss complex cases or challenging patients requiring additional resources or interventions.
- Carried out comprehensive care focused on patient needs and meeting care goals.
Education
Bachelor of Science - Register Nurse
Sagrado Corazon De Jesus
Puerto Rico05-1999
Skills
- Compassionate Care
- Chronic Disease Management
- Active Listening
- Relationship Building
- Interpersonal Skills
- Problem-solving aptitude
- Multitasking
- Compassionate and Caring
- Patient Care Oversight
- Patient and family advocacy
- Time management abilities
- Professional Demeanor
- Healthcare Program Planning
Certification
- BLS
Timeline
Case Manager
Cleveland Clinic
06.2021 - Current
Registered Nurse, Medical-Surgical Unit
Orlando Health
06.2021 - 06.2021
Case Manager/Utilization Review Nurse
Orlando Health
05.2018 - 05.2021
Assistant Clinical Nurse Manager
Orlando Health
02.2012 - 06.2018
Bachelor of Science - Register Nurse
Sagrado Corazon De Jesus