Pamela (PJ) Cawley
Melbourne,FL
Summary
Professional nurse with strong background in emergency care, possessing critical skills in patient assessment, triage, and acute care management. Known for reliable team collaboration and adaptability in high-pressure environments, resulting in efficient and effective patient outcomes. Skilled in communication, problem-solving, and maintaining composure under stress, ensuring optimal care delivery.
Overview
26
26
years of professional experience
Work History
Case Manager
Kindred Hospital
12.2022 - 07.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans..
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Ensured compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
RN, Admissions
VITAS Healthcare
08.2019 - 12.2022
- Enhanced patient satisfaction with thorough assessments and individualized care plans.
- Maintained compliance with regulatory standards by consistently updating knowledge on policies and protocols related to patient admissions.
- Ensured accurate medical records through meticulous documentation of patient information, vital signs, and medications upon admission.
- Facilitated smooth transitions from emergency room or other clinical settings into appropriate levels of care upon admission.
- Promoted a culture of safety within the department by adhering to infection control measures during the admissions process.
- Developed strong relationships with healthcare providers to ensure seamless coordination during the admission process.
- Provided compassionate support to patients and families during the admissions process, addressing concerns and answering questions.
- Attended in-house trainings and continuing education classes.
- Interacted professionally with families and provided empathetic support and professional guidance.
Registered Nurse Supervisor
Sea Pines Rehabilitation Hospital
08.2016 - 07.2019
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Mentored new nurses in clinical decision-making skills, fostering their professional growth and development.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
- Managed approximately 50-75 incoming calls per day from physicians, intradepartmental associates, patients, and family members.
Administrative Nursing Supervisor
Health First
04.2004 - 08.2016
- Assessed patient care requirements on each unit by making rounds in ICU, PCU, MS, and Emergency departments and all other areas of hospital.
- Completed patient care requirements by scheduling and assigning nursing and staff.
- Implemented cost-saving measures by optimizing resource allocation, reducing waste, and increasing productivity.
- Championed patient safety initiatives, resulting in reduced risk of hospital-acquired infections and improved patient outcomes.
- Improved patient flow processes to reduce wait times while maintaining high-quality care standards across the unit.
- Developed strong interdisciplinary relationships to improve communication between departments and optimize patient care outcomes.
- Anticipated potential problems that may occur on shift and set shift priorities accordingly.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled emergent surgeries and insured that all necessary team members were contacted and updated with relevant information.
Emergency Department Staff Registered Nurse
Health First
06.1998 - 04.2004
- Built rapport with patients and families to increase comfort level and enhance quality of medical history and relevant personal information.
- Exhibited strong clinical judgement in rapidly changing situations, enabling swift interventions that prevented further complications or deterioration of patient conditions.
- Contributed to a positive work environment by serving as a reliable team member and offering support to colleagues when needed.
- Streamlined communication between healthcare professionals by effectively utilizing electronic health record systems for information sharing purposes.
- Maintained accurate and comprehensive medical records, ensuring timely documentation of assessments, interventions, and evaluations.
- Collaborated with physicians in order to develop appropriate treatment plans based on patient needs and preferences.
- Assessed vital signs, collected detailed patient history and noted other signs of patient health to make rapid, informed decisions regarding next steps in patient care.
- Demonstrated proficiency in a range of nursing procedures such as IV insertion, wound care management, and airway maintenance during emergency situations.
- Educated patients and families on diagnosis and treatment.
- Monitored and continually recorded progress for up to 4 patients per shift.
- Maintained up-to-date knowledge of best practices, current research, and emerging trends in nursing care by participating in continuing education opportunities and professional conferences.
- Explained discharge instructions and arranged or confirmed transportation for patients not admitted to hospital.
- Supported patients and family members with confident, soothing approach as they handled medical crises.
- Prepared, administered, and documented medications and intravenous infusions on physician orders.
- Educated patients and families on treatment plans, discharge instructions, and health maintenance strategies to promote optimal recovery.
- Promoted patient safety through vigilant monitoring, accurate medication administration, and prompt identification of potential issues.
- Enhanced overall patient satisfaction by consistently providing empathetic and culturally sensitive care while addressing individual needs and preferences throughout their emergency department experience.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Adhered to regulatory guidelines governing infection control practices in order to maintain a safe environment for both patients and staff members alike.
- Served as a preceptor for new nursing staff members, providing guidance on emergency department protocols while fostering professional growth opportunities.
Education
Associate of Science - Nursing Education And Emergency Medical Services
Eastern Florida State College
Cocoa, FL05-1997
Skills
- Problem-solving
- Basic, Advanced, and Pediatric Advanced Life Support
- Airway management
- Patient care monitoring
- Experience in medical admissions
- IV insertion
- Cardiac monitoring
- Vital signs monitoring
- Organization and multitasking
- Documentation and reporting
- Medication management
- Charting and clinical documentation
- Emergency triage
- Decision-making
- Admissions assessments
- Physical and psychological evaluations
- Compassionate care
- Clinical judgment
- Admissions
Timeline
Case Manager
Kindred Hospital
12.2022 - 07.2024
RN, Admissions
VITAS Healthcare
08.2019 - 12.2022
Registered Nurse Supervisor
Sea Pines Rehabilitation Hospital
08.2016 - 07.2019
Administrative Nursing Supervisor
Health First
04.2004 - 08.2016
Emergency Department Staff Registered Nurse
Health First
06.1998 - 04.2004
Associate of Science - Nursing Education And Emergency Medical Services
Eastern Florida State College
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