Cassandra Springer
Norfolk,VA
Summary
Dynamic Case Manager with a proven track record at Platinum Community Care, excelling in client empowerment and care coordination. Skilled in project management and effective communication, I successfully developed individualized treatment plans and collaborated with diverse agencies, enhancing service delivery and client satisfaction. Committed to improving operational efficiency and client outcomes. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
Platinum community care
New York, NY
11.2022 - Current
- Developed detailed client profiles to support individualized care and service planning.
- Managed registration, intake, roster tracking, and assessment of residents to ensure accurate records.
- Coordinated referrals to community-based programs, childcare, and immigration legal services.
- Established and monitored treatment plans, meeting regularly with patients to discuss progress.
- Collaborated with providers and external agencies, including the Mayor's Office of Immigration Affairs (MOIA).
- Connected clients with interpretation and translation services to support diverse populations.
- Researched and recommended alternative treatment options to meet client needs.
- Maintained accurate documentation for compliance and reporting purposes.
Customer Service Representative
Delta Air Lines, Inc
New York, New York
10.2022 - Current
- Resolved customer inquiries through phone and email communication.
- Provided information on travel regulations and airline policies.
- Collaborated with team members to improve service quality.
- Handled customer complaints and escalated complex issues appropriately.
- Trained new staff on customer service procedures and systems.
- Utilized reservation systems to manage customer requests efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with flight bookings and itinerary changes.
Supervisor
Bank of Nova Scotia
01.2011 - 12.2018
- Prepared and delivered account services to customers, ensuring high satisfaction.
- Managed account transactions and addressed customer inquiries in person and by phone.
- Referred customers to appropriate banking services and completed special requests, such as account closures and check orders.
- Oversaw the opening and closing of accounts, maintaining accurate records.
- Supported a team environment focused on accuracy and customer service.
Education
Law - Bachelor's degree
School of The Nations
Guyana12.2017
High School Diploma -
Stewartville Secondary School
Guyana12.2010
Skills
- Microsoft Outlook
- Customer service
- General management
- Aviation
- Working with high school students
- Public relations
- Manufacturing company experience
- Administrative experience
- Experience with children
- SharePoint
- Succession planning
- Employee orientation
- Medication management
- HR department experience
- Report writing
- Recruiting
- Healthcare team management
- System administration
- Workflow management (operations management method)
- Customer relationship building
- Microsoft
- School experience
- School legal knowledge
- Microsoft Excel
- Driving
- Productivity software
- Project leadership
- Care plans
- Phone etiquette
- Health insurance management
- Attention to detail
- Budgeting
- Payroll
- Onboarding process management
- Sales experience within healthcare
- Progress documentation
- Improving operational efficiency
- Proofreading
- Word processing
- databases
- Time and attendance systems
- Legal research
- Documentation review
- Microsoft Word
- Microsoft Office
- Project management software
- CRM system proficiency
- Executive administrative support
- Windows
- Team management
- Research & development
- Ethernet
- Customer support
- CRM software
- Research
- Communication skills
- Childcare
- Call center
- Employee relations
- Workday
- Mental health and behavioral care
- Overseeing payroll
- Working with people with developmental disabilities
- Adolescents
- Organizational skills
- Writing skills
- Computer operation
- Teaching
- HR compliance
- Statistical analysis
- Budget management
- Statistics
- General manager experience
- Record keeping
- Supervising experience
- Payroll management
- Data entry and analysis
- Care coordination
- Conflict resolution
- Empathy and compassion
- MS office
- Documentation and reporting
- Active listening
- Resource management
- Staff education and training
- Client empowerment
- Problem-solving
- Relationship building
- Verbal and written communication
- Email and telephone etiquette
- Annual case reviews
- Positive attitude
- Organization and multitasking
- Critical thinking
- Time management
- Problem solving
- Effective communication
- Data analysis
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
microsoft
word
excel
advanced
driver license
word
excel
advanced
driver license
References
References available upon request.
Timeline
Case Manager
Platinum community care
11.2022 - Current
Customer Service Representative
Delta Air Lines, Inc
10.2022 - Current
Supervisor
Bank of Nova Scotia
01.2011 - 12.2018
Law - Bachelor's degree
School of The Nations
High School Diploma -
Stewartville Secondary School