ANNETTE MORRISON
Avondale,Az.
Summary
To obtain a position that is challenging and will allow me the opportunity to acquire experience for self-improvement and personal growth to enhance my abilities.
Overview
36
36
years of professional experience
Work History
Analyst, Check Processing
MUFG
11.2021 - Current
- Process and research fraudulent Antinori check through Vision IP
- Research fraudulent checks through Check Verification/Signature on SQN
- Process On Us Returns
- Responsible for proactively mitigating risk and potential losses to the bank
- Work well within a team environment
- Responsible for initiating fraudulent referrals to branches.
- Constant follow-ups and updates on pending cases
- Systems: OVS, Rumba, SQN, Teams, Citrix, Word, Excel, Fedline, Earns, Fibridge, Vision IP
Fraud Specialist
Union Bank
04.2017 - 11.2021
- Process fraud cases within Service Cloud and AMDOCS
- Research cases to determine type of fraud.
- Provide the correct affidavit to client.
- Process returns for ACH and Fraudulent Check
- Process eQars and LEA and EIBC’s when required.
- Constant follow-ups and updates on pending cases
- Provide support to peer staff and completion of all daily tasks.
- Responsible for completing daily tasks within service level thresholds.
- Received phone calls from internal customers to resolve issues.
- Responsible for proactively mitigating risk and potential losses to the bank
- Systems: PC knowledge of CICS, RUMBA, RCIF, and Word. Net Query, Trips, Citrix, Service Cloud and AMDOCS, Content on Demand
Commercial Card Claims Analyst
Bank of America
08.2014 - 01.2017
- Responsible for initiating claims via phone.
- Investigate and decision daily incoming claims.
- Service customers, banking centers, and business partners
- Resolve customer, merchants, credit, or ATM claims.
- Debit and Credit customer account
- Work within a team environment
- Systems: Blast2, Tsys, Image, RightFax
Fraud Analyst
Bank of America
11.2012 - 08.2014
- Review fraud activity with customer over the phone
- Research and detect transactional fraud and identity theft.
- Receive inbound/outbound calls from various channels.
- Research complex account activity to assess levels of risk/fraud type.
- Call merchants/customers to verify suspicious activity.
- Systems: Fast Data Web, Boss/Fast
Mortgage Servicing Specialist
Bank of America
08.2009 - 11.2012
- Reverse Mortgages that are Due and Payable
- Process death confirmations thru Berwyn system
- Adhere to HUD Guidelines to stay within compliance.
- Assisted with Deed in Lieu, Short-Sale, Foreclosures
- Order appraisals through Land safe
- Make outbound calls to borrowers, lawyers, and realtors to set up appt.
- Systems: Five Brothers, I portal, Commit, Laserfiche, Lexis Nexis
Research and Adjustments Claims Rep
Bank of America
08.2006 - 08.2009
- Process debit card exceptions and incoming Pin-less claims within Visa and Mastercard regulations timeframes
- Research claims with insufficient information
- Debit/Credit cardholders accounts when necessary
- Send correspondence to customers.
- Make sure service levels are met with all functions.
- Systems: DPS, Oscar, Boss, Coin, Document Direct, XNET
Team Lead – Research & Retrieval
Bank of America
11.1990 - 08.2006
- Managed 16 associates in a high production area.
- Maintained various Service Level Agreements
- Trained, Coached and developed new associates.
- Responsible for resolving escalated problems via phone.
- Communicate with all levels of management within LOB.
- Provided monthly reports to Senior Management
- Assisted with Green Belt projects for process improvements.
- Participate in new hires interviews.
- Systems: ACAPS, XPTRA, IAS, TPXC, PEGA, FileNet, ROARS, Image view
Education
Information Technology
University of Phoenix
03-2006
Information Technology
South University – Online
06-2015
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Summary of Qualifications
Works well in a fast-paced environment. Self-motivated and work well independently with little supervision. Strong problem-solving skills and detailed oriented. Customer focused.
Timeline
Analyst, Check Processing
MUFG
11.2021 - Current
Fraud Specialist
Union Bank
04.2017 - 11.2021
Commercial Card Claims Analyst
Bank of America
08.2014 - 01.2017
Fraud Analyst
Bank of America
11.2012 - 08.2014
Mortgage Servicing Specialist
Bank of America
08.2009 - 11.2012
Research and Adjustments Claims Rep
Bank of America
08.2006 - 08.2009
Team Lead – Research & Retrieval
Bank of America
11.1990 - 08.2006
Information Technology
South University – Online
Information Technology
University of Phoenix