ANNETTE NAVARRO
TUCSON,USA
Summary
Experienced with overseeing distribution center operations, ensuring seamless logistics and inventory control. Utilizes strategic planning to optimize workflow and enhance productivity. Strong understanding of team leadership, maintaining high performance standards and fostering collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Distribution Center Supervisor Bonded Operations
The ILS
Tucson, AZ
03.2026 - Current
- Implemented process improvements, enhancing order fulfillment accuracy and speed.
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Managed scheduling and resource allocation to optimize labor efficiency.
- Trained and mentored team members in best practices for inventory management.
- Analyzed performance metrics to identify areas for operational improvement.
- Coordinated cross-departmental communication to facilitate seamless logistics operations.
- Developed training programs to enhance staff skills and productivity levels.
- Directed associates in daily operations and monitored to maintain a high degree of productivity, safety, service and quality.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
- Reduced order processing time with enhanced inventory control procedures.
- Evaluated and analyzed current work methods and recommended ways to eliminate inefficiencies.
- Managed scheduling, allocating resources efficiently to meet daily workload demands.
- Maximized warehouse space utilization by reorganizing inventory layout and storage systems.
- Resolved escalated issues promptly through close collaboration with customer service representatives, ensuring timely resolution of customer concerns.
- Investigated operational errors to determine cause and recommended corrective actions.
- Actively participated in regular meetings with other department leaders to discuss ongoing progress, challenges, and opportunities for improvement within the distribution center.
- Supervised a team of warehouse employees, ensuring timely and accurate order fulfillment.
- Coached and mentored new hires to ensure successful integration into the team and ongoing professional development.
Distribution Center Customer Service Lead
The ILS Company
Tucson, AZ
05.2021 - 03.2026
- Oversee, support and assist Account Coordinators in their daily tasks and activities to ensure that customers are provided with prompt, courteous, and accurate responses and resolutions.
- Respond to customers’ inquiries and requests; answer emails, correspondence, provide data and resolve customers’ complaints regarding services and procedures.
- Fulfilled Account Coordinator responsibilities to ensure team operations continued smoothly.
- Communicated with warehouse leads and team members to ensure adherence to processes and timely shipment processing.
- Create client shipping labels and schedule pickups.
- Ensure that internal clients receive prompt and accurate responses regarding arrival, storage, and shipping of goods to and coming from client factories in Mexico.
- Communicate and coach employees, evaluate their performance, and document process errors.
- Identify training needs and provide training as needed. Recommend and implement process improvements to enhance efficiencies.
- Proficient in generating weekly reports, managing ADP payroll, and conducting continuous improvement training.
- Collaborate with cross-functional teams to resolve complex customer issues efficiently.
- Implemented feedback mechanisms to improve service quality and customer satisfaction ratings.
- Trained and mentored new staff, fostering a culture of excellence in customer interactions.
- Led customer service team to enhance response times and streamline support processes.
- Oversee daily operations, ensuring adherence to company policies and procedures for service delivery.
- Developed training materials and workshops to elevate team performance and knowledge retention.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Distribution Center Customer Service Coordinator
The ILS Company
Tucson, AZ
03.2020 - 05.2021
- Communicate closely with warehouse personnel, customers, and related parties to process inbound materials and ensure processes are followed accordingly, and shipments are processed on time.
- Investigate customers’ inquiries and requests; answer emails, correspondence, and ensure that all is provided with prompt, courteous, and accurate responses and resolutions.
- Enter and track data specific to customers’ needs in the cross docking or warehouse management system; maintain and update customers’ inventory in related systems, provide data to customers at their request.
- Maintain and review client inventory on internal database, and provide follow up for materials and shipments detained for lack of information.
- Arrange transportation and track expedited shipments; submit bill of ladings to the transportation company.
- Gather, sort, organize, and record work related information; maintain and archive all records of shipments, meetings, and agreements.
- Compiled, prepared, and submitted required documentation to customers, carriers, management, U.S. Customs, and Mexican brokers, including shipment orders and invoices.
Import - Export Specialist
Tetakawi
Tucson, AZ
06.2015 - 03.2020
- Monitored all import-export operations for domestic, ocean, and air cargo movements
- Constantly interact with all parties involved on shipments by telephone and email, and provide accurate and detailed reports to customers on status and exceptions
- Constantly interact with all parties involved on shipments by telephone and email, and provide accurate and detailed reports to customer on status and exceptions
- Ensured timely flow of imported and exported goods, addressing disruptions proactively
- Documented the necessary steps for transitioning Southbound processes to Empalme Sonora to ensure clarity and compliance.
Education
Masters In Business Administration -
University of Phoenix
Tucson, AZ04-2010
Bachelor’s Degree - Business Administration
Cetys Universidad
Mexicali, Baja California, Mexico12-2005
Skills
- Client Relations
- Order fulfillment
- Team Management
- Import Export (9 years)
- Operational efficiency
- MS Office (15 years)
- Inventory management
- SAP (3 years)
- Shipping operations
- Warehouse processes
- Operational improvements
- Order processing
Certification
CBP 3078 Clearance
LANGUAGES
Spanish Fluent
English Fluent
Timeline
Distribution Center Supervisor Bonded Operations
The ILS
03.2026 - Current
Distribution Center Customer Service Lead
The ILS Company
05.2021 - 03.2026
Distribution Center Customer Service Coordinator
The ILS Company
03.2020 - 05.2021
Import - Export Specialist
Tetakawi
06.2015 - 03.2020
Bachelor’s Degree - Business Administration
Cetys Universidad
Masters In Business Administration -
University of Phoenix