Annette Noriega
Business Risk And Controls
San Antonio,TX
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Well-regarded Business Risk and Controls Advisor highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 10 years' experience to take on new position with [Company Name].
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Risk and Controls Advisor- Bank
USAA Federal Savings Bank
San Antonio, Texas
02.2016 - Current
- Reviews internal controls and processes and procedures associated with products, services, customers and operations.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Managed approximately 2000 bank procedures, to provide content oversight and accuracy.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Director of Admissions
Southern Careers Institute
San Antonio, Texas
01.2014 - 02.2016
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Designed effective and user-friendly processes for both admissions and applicant review.
Education
Bachelor of Science - Management
University of Phoenix
05.2001 -
Skills
Presentations and public speaking
Relationship Building
Data Interpretation
Compliance requirements
Cross-functional coordination
Problem-Solving
Multitasking
Critical Thinking
Certification
ABA Certificate in Operational Risk Management
Timeline
ABA Certificate in Operational Risk Management
09-2024
Business Risk and Controls Advisor- Bank
USAA Federal Savings Bank
02.2016 - Current
Director of Admissions
Southern Careers Institute
01.2014 - 02.2016
Bachelor of Science - Management
University of Phoenix
05.2001 -