Jessica Platt

• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Built four strong company teams through development and training to create positive and productive work environments.
• Partnered with Transformation Team to create functionality that allows for industry level process mapping, automated solutions for updates where possible and communication paths to ensure mapping remains evergreen
• Built governance around process mapping from the ground up for the Bank
• Centralized governance around the process risk and control inventory to ensure quality within, detect areas of improvement where training is needed, and provide performance reporting to product aligned BRCAs.
• Ongoing participation in core group working to pilot PRCI and RCSA simplification for the Bank.

Management and ongoing development of an organization of highly effective teams to support the first line Credit Card business in end to end risk activities. Accomplishments include:

• 84% Net reduction of issues over 20 months and returned inventory to healthy status which has been maintained for over a year with more than 97% of issues self identified and closed on time.
• Control effectiveness brought into appetite and maintained for over 2 years.
• Internal and External Audits for 24 months returned no material findings.
• All risk activities including RCSA delivered on time and with high scores on quality metrics.
• Regularly asked to pilot new initiatives and model what good looks like for peers.
• Recently accepted responsibility for a critical bank initiative that was off track. Completed work on time with end product now published as an example of what good looks like.
• High retention rate on performing employees and strong employee satisfaction scores while managing through change.

• Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
• Evaluated new technology solutions, ensuring the most effective tools were utilized in combating potential threats.
• Developed and implemented machine learning algorithms to predict potential fraudulent behavior in realtime.
• Streamlined reporting processes for more accurate tracking of key performance indicators related to fraud and risk mitigation efforts.

• Built a new team of risk professionals to provide support for first line business activities in Credit Card, Deposits, Auto and Consumer Lending.
• Monitored and reported on aligned group risk concentration, identifying current and emerging risk, assessing risk appetite and facilitating business dialogue.
• Supported business lines in drawing process maps along with building and maintaining risk and control inventories.
• Brought issue inventory into healthy status within 8 months and maintained it throughout tenure.
• Built presentation materials for regulators and presented risk updates monthly.
• Facilitated internal and external audits and exams and returned positive results with no material findings.
• Excellent employee retention rate and strong employee feedback ratings.

• Risk Analyst Role: Supported the Fraud Center of Excellence in Risk Activities including control testing, issue management and audit/exam preparation. Accomplishments include bringing the User Tool inventory into full compliance as well as building and delivering training to all business users around proper identification and governance.
• Risk Manager for Branch Role: Provided oversight for many areas including Vault, Deceased Processing, Mail Room and Medallion Stamp. Accomplishments include empowering the first line to make decisions by implementing decision limits within the first line hierarchy. This initiative increased daily productivity by 12% and delivered a better customer experience.
• Fraud Supervisor Role: Manged a team of 13 fraud investigators in 2 locations. Accomplishments include implementation of score card which measured and reported on goals created to drive the results expected by leadership. The score cards also highlighted where training was needed and eventually drove an increase in fraud detection.
• Home Lending Risk Analyst Role: Assumed leadership responsibility in absence of immediate superior, working in close concert with Line of Business Managers and Job Coaches to review audit exceptions, devise new training programs to address problems to improve efficiency.
• Specialty Underwriter Role: Team lead for 19 litigation underwriters. Prioritized the workload, reviewed work products for quality and regulatory compliance, prepared progress reports for senior management. Accomplishments include being asked to take on loans that required an extra level of confidentiality and to travel to other sites to train teams of Underwriters.