Annette Ramos
Westerville,OH
Summary
Adept at streamlining operations and enhancing workflow, I leveraged my expertise in database management and exceptional interpersonal skills at St. Paul The Apostle Parish to significantly improve project completion rates and customer satisfaction. Recognized for my ability to manage complex schedules and maintain meticulous records, I excel in fast-paced environments, consistently exceeding employer expectations.
Overview
13
13
years of professional experience
Work History
Coordinator of Census & Sacraments
St. Paul The Apostle Parish
Westerville, Ohio
02.2013 - Current
- Trained employees on best practices and protocols.
- Facilitated communication between different departments in order to resolve issues quickly.
- Delegated work to staff, setting priorities and goals.
- Maintained calendars of upcoming events, meetings and deadlines.
- Resolved customer complaints in a timely manner while upholding company standards.
- Researched and prepared reports required by management or agencies.
- Monitored inventory levels and ordered additional supplies as needed.
- Ensured compliance with company policies and procedures.
- Coordinated with other departments to ensure projects were completed on time.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Resolved customer complaints or answered customers' questions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Title Clerk
Royal Automotive Group
Tucson, Arizona
08.2012 - 01.2013
- Promoted from Service Advisor to Title Clerk.
- Reconciled cash drawer at beginning and end of each shift.
- Maintained records of all transactions in a computer database.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Coordinated with other departments to resolve issues related to titling process.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Performed data entry of vehicle information into system for registration purposes.
- Processed applications for new titles, transfers and duplicate titles.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
Education
Associate of Science - Respiratory Therapy
Pima Community College
Tucson, AZ06-2012
Skills
- Recordkeeping
- Consulting
- Patient scheduling
- Data entry
- Document control
- Point of contact
- Meeting coordination
- Multitasking and organization
- Discretion and confidentiality
- Deadline management
- Event coordination
- Schedule management
- Scheduling expertise
- Information collection
- Project assistance
- MS office
- Verbal and written communication
- Medical terminology
- Patient registration
- Database management
- Task prioritization
- Attention to detail
- Customer service
- Scheduling and calendar management
- Clear communication
- Document management
- Work Planning and Prioritization
- Workflow management
- Data retrieval systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Coordinator of Census & Sacraments
St. Paul The Apostle Parish
02.2013 - Current
Title Clerk
Royal Automotive Group
08.2012 - 01.2013
Associate of Science - Respiratory Therapy
Pima Community College
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