Annette Loya
Mesa,AZ
Summary
Healthcare administration professional with a strong foundation in patient coordination and clinic operations. Demonstrates effective collaboration with clinical teams to optimize workflows and enhance patient satisfaction. Seeking to transition into a leadership role to further drive process improvements and optimize patient care.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Patient Registration / Scheduler
Neighborhood Outreach Access to Health (NOAH)
Scottsdale, AZ
09.2023 - Current
- Schedule and confirm patient appointments, tracking no-shows to optimize provider schedules.
- Acted as the first point of contact for patients, verifying insurance details and facilitating medical registration.
- Collaborated with community resources to facilitate patient access to necessary documentation and referrals.
- Supported clinic workflow, improving patient satisfaction and contributing to operational efficiency.
- Demonstrated ability to collaborate with staff across all levels of the organization.
- Effectively managed multiple priorities and met deadlines across various service lines.
- Possessed knowledge in risk management and basic operations within healthcare settings. Understanding healthcare compliance, HIPAA, HRSA/FQHC requirements, and the importance of maintaining regulatory standards.
- Acquired knowledge of provider credentialing requirements and ensured proper verification of necessary documentation.
Patient Care Coordinator
Optum
Redlands, CA
03.2023 - 08.2023
- Coordinated appointment scheduling and follow-ups, enhancing communication between patients and providers.
- Managed patient check-ins and insurance payments, streamlining front-office operations in fast-paced clinic.
- Ensured accurate data entry, supporting patient flow and maintaining operational compliance.
Financial Counselor
Credit.org
Riverside, CA
09.2022 - 01.2023
- Developed personalized budget plans, facilitating access to community resources for enhanced financial stability.
- Conducted financial assessments and debt-to-income analyses, identifying key areas for client improvement.
- Maintained detailed case records, ensuring compliance with program guidelines and supporting effective client interventions.
Referral Coordinator
SAC Health System
San Bernardino, CA
01.2022 - 09.2022
- Cultivated relationships with outside providers and insurance companies to facilitate seamless referral processes.
- Coordinated with clinical teams to enhance referral turnaround time.
- Processed and tracked referrals to ensure accurate documentation and obtain insurance authorizations.
Member Service Representative
IEHP
Rancho Cucamonga, CA
Processing Specialist / Account Manager
Springboard Solutions
Riverside, CA
Collections Officer
County of San Bernardino
San Bernardino, CA
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
01-2024
Skills
- Healthcare Administration & Patient Coordination
- Insurance Verification & EMR Systems
- Scheduling & Workflow Optimization
- Salesforce & Database Management
- Financial Counseling & Budgeting
- Leadership & Staff Collaboration
- Supervised a team of 5 customer service representatives, scheduling shifts and reviewing daily performance
- Conflict Resolution & Patient Relations
Certification
Notary Public (Valid through Aug 2026)
Languages
Bilingual: English & Spanish
Timeline
Patient Registration / Scheduler
Neighborhood Outreach Access to Health (NOAH)
09.2023 - Current
Patient Care Coordinator
Optum
03.2023 - 08.2023
Financial Counselor
Credit.org
09.2022 - 01.2023
Referral Coordinator
SAC Health System
01.2022 - 09.2022
Member Service Representative
IEHP
Processing Specialist / Account Manager
Springboard Solutions
Collections Officer
County of San Bernardino
Bachelor of Science - Healthcare Administration
University of Phoenix