Teriann Russell
Murray City,OH
Summary
Energetic Key Account Support Representative dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office/Patient Registration Coordinator
O'BLENESS Memorial Hospital
Athens, Ohio
11.2004 - 07.2011
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Education
Front Office Management - Medical Office Management
Tri-County Adult Career Center
Nelsonville, OH05.2004
High School Diploma -
Nelsonville-York High School
Nelsonville, OH05.1988
Skills
- Registration Paperwork
- Quality Standards and Protocols
- Explaining Policy and Procedures
- Knowledge of Community Services and Programs
- Patient Registration
- Medical Terminology
- Administrative Supervision
- Database Coordination
- Gathering Information From Patients
- Customer Service
- Providing Information and Resources
- Registration and Scheduling
- Resolving Problems
- Office Administration
- HIPAA Compliance
- Documenting and Recording Information
- Healthcare Operations
- Calm and Effective Under Pressure
- Registration Processes
- Insurance Verification
- Medical Data Collection
- Administrative and Office Support
- Appointment Scheduling
- Patient Confidentiality and Data Security
- Patient Care Coordination
- Patient Records Management
- Medical History Documentation
- Corporate Compliance
- Medical Services Administration
- Appointment Scheduling and Confirmation
- Multi-Line Telephone Systems
- Insurance Form Processing
- Admissions Screening
- EMR Systems
- Computer Scanning
- Outbound Calling
- Filing
- Registration
Certification
- CAP - Certified Administrative Professional
Timeline
Front Office/Patient Registration Coordinator
O'BLENESS Memorial Hospital
11.2004 - 07.2011
Front Office Management - Medical Office Management
Tri-County Adult Career Center
High School Diploma -
Nelsonville-York High School