Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jazz Murphy

Winter Park,FL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Patient Registration Coordinator

AdventHealth
02.2023 - Current
  • Welcomes Patients upon Arrival
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Delivered excellent patient experiences and direct care.
  • Requests co-pay and outstanding balances on patient account at time of check-in
  • Other related duties as assigned (including Health Information Management, Purchased Referred Care, Third Party Billing, Accounts Payable/Receivable, and Referrals)
  • Upheld confidentiality requirements and regulatory compliance guidelines
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services

Enrollment Specialist

Green Day Academy
08.2021 - 01.2023
  • Updated, entered and reviewed customer data.
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Reviewed statistic enrollment data and prepared reports.
  • Ensuring that applications are completely correct and that required supporting materials have been provided.
  • Handling questions, issues and providing detailed information on requirements, processes and policies.
  • Processing enrollments .
  • Assisting with payment processing and billing
  • Communicated effectively via telephone, email and in person with prospective customers

Loan Representative

American Express, AMEX
05.2021 - 08.2021
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Maintained strict confidentiality of bank records and client information.
  • Collaborated with other departments to promptly process loan applications.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service
  • Collaborated with other departments to promptly process loan applications
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications

Education

Certificate Program - Medical Office Administration

Herzing University
Winter Park, FL
2024

Skills

  • Self-management
  • Communication
  • Independent work
  • Registration Paperwork
  • Microsoft Office
  • Admissions Screening
  • Medical Terminology
  • Verbal and Written Communication
  • Time Management
  • EMR Systems

Certification

  • BLS Training
  • Medical office Adminstration

Timeline

Patient Registration Coordinator

AdventHealth
02.2023 - Current

Enrollment Specialist

Green Day Academy
08.2021 - 01.2023

Loan Representative

American Express, AMEX
05.2021 - 08.2021

Certificate Program - Medical Office Administration

Herzing University

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Jazz Murphy