LaToya Bell
Dallas,TX
Summary
Healthcare professional with proven experience in healthcare administration and patient coordination. Skilled in managing patient information, ensuring data accuracy, strong organizational skills, and providing excellent customer service. Strong team collaborator with focus on achieving outcomes. Reliable and adaptable to changing needs, with expertise in using healthcare software and maintaining confidentiality.
Overview
14
14
years of professional experience
Work History
Patient Registration Coordinator
New Season Treatment Center
Dallas, TX
11.2015 - Current
- Conducted thorough insurance verifications to ensure patient eligibility and benefits coverage.
- Coordinated insurance verification and eligibility checks to minimize billing discrepancies.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained accurate records of customer payments.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Acted as first point of contact and set appointments for prospective clients.
- Coordinated appointment schedules for multiple departments, ensuring efficient workflow and communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Administrative Assistant
RL Counseling
Dallas, TX
01.2012 - 11.2015
- Managed scheduling and calendar coordination for multiple therapists to optimize appointment availability.
- Streamlined office operations by implementing efficient filing systems and digital record management.
- Facilitated communication between clients and staff to ensure timely responses and service delivery.
- Assisted in the preparation of client documentation, maintaining accuracy and confidentiality standards.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Education
High School Diploma -
WW Samuell HIgh School
Dallas, TXSkills
- Insurance verification
- Data entry expertise
- Administrative support experience
- Microsoft Office Suite
- Appointment scheduling
- Organizational skills
- Patient records management
- Medical terminology
- Payment processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Registration Coordinator
New Season Treatment Center
11.2015 - Current
Administrative Assistant
RL Counseling
01.2012 - 11.2015
High School Diploma -
WW Samuell HIgh School