Summary
Overview
Work History
Education
Skills
Timeline
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SHANNA ROGERS

Cody,WT

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable employee with excellent communication, time management, and computer skills. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge, in any department as well as learn new things. I am highly motivated. I have the desire to exceed. To grow. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities successfully to Cody Regional Health. I would to have a career and the ability to grow.

Dynamic professional with proven expertise in patient registration, professional when taking calls, seamlessly elevating efficiency through articulate communication and strong leadership. Consistently driven to enhance patient experiences while fostering collaborative, high-energy environment. Dependable and detail-oriented with strong skills entering patient data entry, and insurance verification. I answer the phone and direct to correct departments, take messages, as well as calling patient's and family. I am familiar with medical terminology, HIPAA regulations, and electronic health record systems. Demonstrates solid work ethic and commitment to maintaining patient confidentiality and accuracy in records. I have the ability to manage administrative tasks, be organized, and support patient flow efficiently. I highly believe in being team player, being flexible, adapting to changes,and doing anything to help a coworker if needed. I am always willing to work extra shifts is needed. Detail-oriented and organized, skilled at managing patient registration processes with precision and efficiency. Experienced in handling patient information, verifying insurance, and ensuring accurate data entry while maintaining confidentiality. Strong work ethic ensures tasks are completed quickly and with minimal errors, contributing to smooth and effective healthcare operations. I demonstrate the ability to lead and achieve success in a dynamic healthcare environment, whether in hospital setting or medical facility. Proactive and assertive in managing patient registration process. Optimistic and articulate communicator, excelling in building strong relationships with patients and healthcare professionals. Driven to stand out and make significant impact in every aspect of work. Detailed administrative professional. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adapt at working closely with all levels of management to ensure smooth operations. Organized candidate and always willing to learn new things. Proven track record of fostering strong customer service relationships, increasing staff morale, and exceeding customer satisfaction goals. I will go over and beyond to help patient's and patient's family. I have years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including data entry, filing, and record keeping, answering phone in a professional manner. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Offering exceptional organizational and communication skills, eager to learn and develop within healthcare environment. Brings ability to quickly grasp new concepts and adapt to fast-paced settings, ensuring efficient patient data handling and registration. Ready to use and develop administrative and interpersonal skills in [Desired Position] role.

Overview

5
5
years of professional experience

Work History

Patient Registration Coordinator

Cody Regional Health
08.2019 - 07.2022
  • Went back to work at company 2023-2025
  • I would verify the patient's coverage to ensure they have active coverage, even calling to verify
  • Demonstrate proficiency in using various computer systems for patient data entry, insurance verification in Epic
  • I am very familiar with using Epic
  • I make sure that demo is correct, ID is scanned and current, this includes insurance information and emergency contacts are correct, to ensure no discrepancies and errors; corrected as necessary
  • Demonstrated proficiency in using various computer systems for patient data entry, insurance verification, and billing processes
  • Utilized problem-solving skills to resolve complex registration issues in a timely manner
  • Ensured HIPAA guidelines were followed when collecting personal data from patients
  • Provided excellent customer service to patients and families by answering questions, addressing concerns, and resolving issues
  • Developed strong working relationships with medical staff to ensure accurate patient registration information was collected
  • Maintained a high level of accuracy when entering demographic information into the hospital's system
  • I started at Cody Regional Health in two thousand and I did train new staff members on proper procedures for registering patients efficiently and effectively

Operations Manager

Maverik Adventure's First Stop
03.2018 - 07.2020
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Exceptional phone skills
  • Exceptional customer service skills
  • Resolved customer issues
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Bakery Manager

Maverik Adventure's First Stop
06.2017 - 11.2018
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Developed and executed marketing strategy that increased foot traffic during off-peak hours.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Increased customer satisfaction by introducing custom order service, allowing for personalized bakery products.
  • Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.

Education

No Degree - Front Office Assistant & Administration Specialist

Med Certs
Online
09-2025

Skills

  • Strong Organization
  • Documentation accuracy
  • Process Improvement Ideas
  • Administrative support experience
  • Resourcefulness and Initiative
  • Professionalism and Tact
  • Insurance Verification Knowledge
  • Patient confidentiality understanding
  • Healthcare Software Familiarity
  • Insurance Verification
  • Medical terminology knowledge
  • Payment Collection
  • Strong interpersonal skills
  • Teamwork and Collaboration
  • Customer Service
  • Multitasking
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Problem-solving abilities
  • Organizational Skills
  • Excellent Communication
  • Multitasking and Organization
  • Adaptability and Flexibility
  • Reliability
  • Effective Communication
  • Team Leadership
  • Time management abilities
  • Self Motivation
  • Professionalism
  • Team Collaboration
  • Customer Service Management
  • Active Listening
  • Decision-Making
  • Adaptability
  • Phone and Email Etiquette
  • Documentation and Recordkeeping
  • Task Prioritization
  • Problem-solving aptitude
  • Microsoft Office
  • Leadership Development
  • Relationship Building
  • Team building
  • Staff Motivation
  • Handling Complaints
  • Motivational Leadership
  • Interpersonal Skills
  • MS Office Suite
  • Continuous Improvement
  • Goal Setting
  • Written Communication
  • Quality Assurance
  • Documentation and control
  • Office Equipment Operation
  • Performance monitoring

Timeline

Patient Registration Coordinator

Cody Regional Health
08.2019 - 07.2022

Operations Manager

Maverik Adventure's First Stop
03.2018 - 07.2020

Bakery Manager

Maverik Adventure's First Stop
06.2017 - 11.2018

No Degree - Front Office Assistant & Administration Specialist

Med Certs
SHANNA ROGERS