Monica Kinnett
Ormond Beach,FL
Summary
Compassionate professional seeking a part time customer service position to supplement full time employment. Detail oriented and organized who exemplifies professionalism and an ability to execute multiple projects and tasks. Demonstrated history of successful customer service and project management, while facilitating innovative and efficient solutions. Leadership qualities and ability to work with people from a variety of backgrounds, while promoting team values. Past retail experience outside of the timeframe for reporting on Resume.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
Work History
Patient Registration Coordinator
New Season Treatment Center
Daytona Beach, FL
08.2025 - Current
- Coordinated patient registration processes to ensure accurate data capture and compliance with healthcare regulations.
- Managed insurance verification procedures, reducing discrepancies and ensuring optimal patient coverage.
- Reduced errors in billing processes by conducting regular audits of patient accounts and collaborating closely with billing specialists.
- Improved patient experience through proactive problem-solving and empathetic communication skills.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
Bariatric Insurance Specialist
East Coast Bariatrics/Florida Health Care Plans
09.2023 - 08.2025
- Answer phone calls and direct callers to the appropriate medical staff member, according to the caller’s needs.
- Obtain potential patient’s information including name, address, medical history and insurance information to determine eligibility for weight loss program.
- Submit a completed medical chart to the insurance company to determine authorization for surgery.
- Track referrals from other Physicians to our program.
- Inform patients of the costs of surgery and obtain signature on all medical forms.
- Follow up with past patients to ensure they complete the necessary follow-up appointments needed to stay successful in weight loss.
- Schedule appointments for potential patients and past patients.
- Super user for EPIC medical records program.
- Follow HIPPA guidelines.
- Other duties as assigned.
- Managed insurance claims processing, ensuring accuracy and compliance with regulatory standards.
- Maintained confidentiality of patient finances, records, and health statuses.
Eligibility Specialist
Washington County Department of Job and Family Services
03.2006 - 03.2023
- Handling questions, issues, and providing detailed information on necessary requirements, processes, and policies regarding applicable assistance programs.
- Collecting information and submitting documentation to determine enrollees’ eligibility for SNAP, Medicaid, and TANF.
- Ensuring that applications are completed correctly with required supporting materials.
- Entering, updating, and reviewing case sensitive data.
- Provide clients and designated representatives with information on recertification dates and or benefit related questions.
- Complete submission of renewals in a timely manner.
Childcare Provider
Independent Self-Employment
08.2003 - 03.2006
- Overseeing the safety of children in my care.
- Developing an effective cleaning plan to ensure all interactive areas are sanitary and safe.
- Creating educational and fun activities for the children.
- Developing and monitoring schedules to ensure that children have enough rest, physical activity, and playtime.
- Preparing and serving meals.
- Maintaining excellent verbal and written communication with parents and guardians.
Front Desk Receptionist/Night Auditor
The Historic Lafayette Hotel
09.1997 - 08.2003
- Welcoming and registering guests once they arrive.
- Verifying guests' payment methods during check-in.
- Assigning rooms to guests and informing them of any specials offered by the hotel.
- Resolving issues regarding hotel services, amenities, and policies.
- Assist with administrative and clerical tasks as needed.
Education
Psychology in Addictions
Purdue University Global
High School Diploma - undefined
Marietta Local School District
Skills
- Communication (10 years)
- Microsoft Office (10 years)
- Research (10 years)
- Problem-solving (10 years)
- Teamwork (10 years)
- Leadership (10 years)
- Organization (10 years)
- Interpersonal (10 years)
- Insurance Company Knowledge (15 years)
- Phone etiquette (10 years)
- Customer Service (10)
- Strong organization
- Patient confidentiality
- Documentation accuracy
- Insurance verification
- Data entry expertise
- Resourcefulness and initiative
- Healthcare software
- Appointment scheduling experience
- Professionalism and tact
- Patient relations
- Eligibility determination
- Payment collection
- Electronic recordkeeping
- Strong interpersonal skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reliability
- Phone and email etiquette
Timeline
Patient Registration Coordinator
New Season Treatment Center
08.2025 - Current
Bariatric Insurance Specialist
East Coast Bariatrics/Florida Health Care Plans
09.2023 - 08.2025
Eligibility Specialist
Washington County Department of Job and Family Services
03.2006 - 03.2023
Childcare Provider
Independent Self-Employment
08.2003 - 03.2006
Front Desk Receptionist/Night Auditor
The Historic Lafayette Hotel
09.1997 - 08.2003
High School Diploma - undefined
Marietta Local School District
Psychology in Addictions
Purdue University Global