CAITLYN FELDER
Kissimmee,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Registration Coordinator
Advent Health Centra Care
10.2020 - Current
- Commitment to whole-person care, giving the opportunity to help heal people in mind body and spirit
- Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
- Established rapport and relationships with patients and external partners to cross-train and support medical staff
- Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
Teller
TD bank
01.2019 - 01.2020
- Teller I provide legendary Customer Service while processing Customer transactions face-to-face for variety of routine to more complex financial transactions
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience
- Processes teller transaction for customer including serving customer accounts, accepting loan payments, safe deposit box payments, sales of gift cars, cashing checks, verifying currency, balancing cash drawer and the vault
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Retail Sales Manager
Marine Corps Community Service
05.2015 - 08.2019
- I started out has a sale associate, Experience Specialist and Department manager
- My time with the company I was able to learn to complete the daily task of training employees on the use of the registers, to complete ADR reports, assist with interviews, assist the asset protection agents in the safeguarding of any and all store assets, including doing the audits in the cash cage, and to open and close the store on schedule days. Recruited and retained top talent,with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Conducted job interviews, led employee performance evaluations with constructive feedback.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Emergency Dispatcher
Homeland Security Solutions Inc
01.2018 - 01.2019
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
Customer Service Staff Member
Publix
02.2010 - 06.2015
- Provided primary customer support to internal and external customers in fast-paced environment
- Communicated with vendors regarding back order availability, future inventory and special orders
- Manage the front end and work one on one with my department managers
- Responded to customer requests for products, services and company information.
- Implemented and developed customer service training processes.
Education
B.S - Health service administration
University of Central Florida
Orlando, FLA.S - BUSINESS ADMINISTRATION
Valencia College
Kissimmee, FLSkills
- Helpful and Service-Oriented
- Verbal and Written Communication
- Microsoft Office
- Registration and Scheduling
- Caring and Empathetic
- Administrative and Office Support
- Key Holder
- Management
- Insurance Verification Knowledge
- Patient Flow Management
- Decision-Making
- Employee Development
- Scheduling and Coordinating
- Work Planning and Prioritization
- Billing
Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Patient Registration Coordinator
Advent Health Centra Care
10.2020 - Current
Teller
TD bank
01.2019 - 01.2020
Emergency Dispatcher
Homeland Security Solutions Inc
01.2018 - 01.2019
Retail Sales Manager
Marine Corps Community Service
05.2015 - 08.2019
Customer Service Staff Member
Publix
02.2010 - 06.2015
B.S - Health service administration
University of Central Florida
A.S - BUSINESS ADMINISTRATION
Valencia College