Annette Rodriguez
Bristol,CT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Frontline Team Leader
BJ's Wholesale
Southington, CT
11.2020 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Managed customer relations through communication and helpful interactions.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
Education
Physchology
Tunxis Community College
Farmington, CT06.2024
High School Diploma -
Bristol Eastern High School
Bristol, CT06.2022
Skills
- Cultural Awareness
- Conflict Resolution Techniques
- Managing Multiple Tasks
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Frontline Team Leader
BJ's Wholesale
11.2020 - Current
Physchology
Tunxis Community College
High School Diploma -
Bristol Eastern High School