Mayana Taylor
Indianapolis,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Frontline Team Leader
Allegion
05.2021 - Current
- Engages employees and drives positive culture change by supporting their needs and rewarding and recognizing them for accomplishments
- Communicates clear instructions to team member
- Manage flow of day-to-day operations
- Train new hires according to assigned areas
- Ensures quality standards are being met to provide customers defect free products.
Assembly Worker
Allegion
02.2019 - 05.2021
- Assemble materials for safety and security equipment
- Perform multiple assembly tasks while adhering to safety and security guidelines
- Complete quality check according to material specification sheet
- Collaborate with other coworkers together in order to assemble products
- Ensure that all machinery runs smoothly and assisting in shipment of items
- Maintain flow of rotation in every area.
- Followed detailed assembly instructions, processes and procedures
Shift Leader
Steak n' Shake
08.2017 - 02.2018
- Managed inventory levels throughout store
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained company policies and standards at all time while completing other tasks assigned
- Entered orders in POS system in timely and accurate manner
- Trained new hires on policy and procedures and food preparation.
- Processed orders and sent to kitchen employees for preparation.
Server
Steak n' Shake
08.2016 - 08.2017
- Provided exemplary customer service to eat-in and drive-thru customers
- Successfully fulfilled Steak n' Shakes steps to service to increase customer experience
- Prepared and delivered drinks and other menu items in pleasant and expedient manner
- Performed daily duties under high performance situations
- Maintained food orders from telephone and online applications.
Education
High School Diploma -
Lawrence Central High School
Indianapolis, INSkills
- Customer Service
- Fast Paced Learner
- Planning and Organization
- Collaboration
- Leadership
- Communication
- Quality Control
- New Hire Training
Awards
Chris Muhlenkamp Servant Leader Award
Training Programs
Frontline leadership program
Timeline
Frontline Team Leader
Allegion
05.2021 - Current
Assembly Worker
Allegion
02.2019 - 05.2021
Shift Leader
Steak n' Shake
08.2017 - 02.2018
Server
Steak n' Shake
08.2016 - 08.2017
High School Diploma -
Lawrence Central High School
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