Kasey A. Morales
Houston,Texas
Summary
Obtain a position, utilizing my educational and employment experiences, in a dynamic setting that provides growth potential, and appreciation for the skills that I have and will continue to develop as I go through my journey. I aspire to teach adults online. I appreciate a good challenge and believe that through hard work and true humanity, we can provide food, supplies, medicines, and education for millions of children and adults in our community, it only takes one person to make a change.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Team Leader – Florida/Account Manager, Expert Assist Team, Onboarding Manager
Vacasa, LLC.
US
01.2017 - 01.2024
- Maintained comprehensive knowledge of all company operational processes and procedures.
- Fostered self-development and championed innovations to enhance current practices.
- As the need arose, I was tasked with the creation of SOPs and training materials for the group.
- Collaborated proactively with individual team members to eliminate barriers affecting owner experiences, revenue, and guest satisfaction.
- Educated owners on program functionality and operational tools.
- Orchestrated the development and implementation of a technical training program, significantly enhancing junior employees' skills.
- Very active in the company D & E I program and served two years on the council helping lead from the heart and keeping HR approachable. Helped with fiscal planning and allocation of budget funds.
Membership Services Manager (Contract Role)
The Bryan Museum
Galveston, TX
01.2016 - 01.2017
- Set and achieve revenue and strategic goals for the Membership program that meets Museum objectives and builds the pipeline of donors.
- In close coordination with the Annual Giving Director, plan and implement retention and upgrade campaigns through multiple channels of giving.
- Create and implement new programs that amplify members’ experiences and provide meaningful engagement opportunities——onsite and online.
- Maintains database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
- Maintains quality service by establishing and enforcing organization standards.
Complex Group Sales Manager
Wyndham Hotel Group
Galveston, TX
01.2010 - 01.2016
- Created training plans and materials for all new team members to the Sales and Catering Team. Generally trained in person; however, also did handle some panic calls and created helpful documentation.
- Interact with contracted groups and assist in making all necessary arrangements prior to arrival including Food, Beverage, Room Configurations, Guest Room Arrangements and free time activities. Maintain relationships with clients to encourage repeat bookings and maximize future hotel revenues. Have averaged approximately $700,000+ in personal sales each year.
- Managed day-to-day conference operations and quality of performance by hotel and staff.
- Ensure professional demeanor and efficient dealings with clients. Develop rapport with clients and provide the highest level of guest service. Utilize empathy and compassion when dealing with customer dissatisfaction and strive to find solutions that are equitable to all parties.
- Assist in the writing, editing and production of Complex Marketing materials, social media updates and site maintenance as well as large writing projects for the complex to be presented to corporate officers. Including: Blogs, business plans, training materials, copy for marketing materials, hall of history and Tremont house history displays.
- Assist with the development of new staff members through training and assistance with how to find necessary information, to promote individual and team success.
- Work at a Complex of Hotels: Hotel Galvez and Spa: 4-Diamond Beachside resort of 224 rooms, The Tremont House Hotel, Boutique Style Hotel of 119 rooms and Harbor House Hotel and Marina @Pier 21 - Limited-Service Property of 42 Rooms.
On-Site Conference Manager
Gordon Research Conferences
Galveston, TX
01.2010 - 01.2016
- Ensure a professional, proficient atmosphere at the conference. While acting as the face of GRC, provide excellent guest service to the clients at present and be flexible in approach to various needs.
- Complete budget, reports, conference closure and logistical tasks in a timely manner and submit to headquarters staff.
- Work with headquarters and site staff to ensure a seamless, productive atmosphere conducive to conference success and mission completion.
- Ensure that conference members and hotel staff are working in compliance with GRC board of directors’ directives and bylaws of the organization to prevent issues that could harm GRC’s reputation or standing with the property and to prevent any incidents which could be harmful to any conferee.
- Using both written and verbal mediums communicate with site staff, hotel staff, headquarters, individual chairs, and attendees to ensure questions are answered in a timely manner and approached in a pro-active rather than reactive manner.
Catering and Delivery Department, Key Employee (Supervisor), Training Supervisor
Zio’s Italian Kitchen
Webster, TX
01.2007 - 01.2009
- Performed managerial duties during busy shifts.
- Coordinated full service off-site catering and delivered dinners. Worked with client to make selections that would ensure their event was a success.
- Wrote Curriculum and developed front of House-training processes for all new staff.
Writing Tutor (University Writing Center), Teaching Assistant Department of Humanities
University of Houston Clear Lake
Houston, TX
01.2004 - 01.2007
- Tutored junior and senior level university students in the planning, writing, editing and completion of writing assignments including essays, theses, grant proposals and technical documents.
- Continually researched current methods of documentation and grammatical updates to provide superior instruction to clients.
- Assisted students who were non-native speakers of English in learning the proper grammatical and stylistic skills necessary for successful writing in English on the University Level.
- Developed online and in person workshops for students catering to a variety of learning styles and individual student needs.
- Assisted in the production of training materials for future clients and student tutors to ensure the success of the organization.
Supervisor, Bookkeeper, Bartender
BJ’s Restaurant and Brewery
Webster, TX
01.2003 - 01.2007
- Performed all accounting and human resource duties within the restaurant. Maintained Daily Sales Reports, ensured cash control (Deposits and Petty Cash), processed and tracked all invoices, and facilitated lines of communication with senior level management and the corporate offices.
- Responsible for assisting General Manager in the production and analyses of all information to be forwarded to the corporate accounting teams.
- Performed managerial duties during peak business hours. Controlled quality of service standards and food production, worked to provide a pleasant atmosphere for both staff and guests.
Team Leader (Department Manager) Electronics and Entertainment
Target Corporation
Killeen, TX
01.1999 - 01.2003
- Average of a 15% increase in sales in three separate departments managed. Handled most hardlines training for the business unit.
Re-Order Associate (Entertainment, Baby Furniture, Toys)
Army and Air Force Exchange Service
Frankfurt, Germany
01.1997 - 01.1999
- Average of 31% increase in sales per assigned departments. Handled training for different departments and positions across the business unit and developed SOPs for compliance.
Education
Master of Arts - Adult Education & Training
University of Phoenix
Phoenix, AZ11-2026
Associate of Applied Science - Electronic Technologies
Microcomputer Technology Institute
Friendswood01-1994
Bachelor of Arts - Research and Writing
University of Houston Clear Lake
Houston01-2006
High School Diploma -
Friendswood High School
Friendswood, TX01-1991
Skills
- Curriculum design, course design, instructional materials, class facilitation, creative problem solving, Team collaboration
- Office software proficiency Well versed in customer service and conference management Also, have a Event logistics management
- Quick learner with the ability to adapt to new software and skills Extremely organized and driven
- Project management
- Working knowledge of Conference Audio/Visual operations and can act as an A/V tech when required
- Marketing and copywriting
- Adaptability in fast-paced settings
Certification
- HR Training - 1/2017. Houston Community College
- Certified in Training 2/2017. AIHR
- Certified in People Operations- 5/2017. AIHR
Timeline
Team Leader – Florida/Account Manager, Expert Assist Team, Onboarding Manager
Vacasa, LLC.
01.2017 - 01.2024
Membership Services Manager (Contract Role)
The Bryan Museum
01.2016 - 01.2017
Complex Group Sales Manager
Wyndham Hotel Group
01.2010 - 01.2016
On-Site Conference Manager
Gordon Research Conferences
01.2010 - 01.2016
Catering and Delivery Department, Key Employee (Supervisor), Training Supervisor
Zio’s Italian Kitchen
01.2007 - 01.2009
Writing Tutor (University Writing Center), Teaching Assistant Department of Humanities
University of Houston Clear Lake
01.2004 - 01.2007
Supervisor, Bookkeeper, Bartender
BJ’s Restaurant and Brewery
01.2003 - 01.2007
Team Leader (Department Manager) Electronics and Entertainment
Target Corporation
01.1999 - 01.2003
Re-Order Associate (Entertainment, Baby Furniture, Toys)
Army and Air Force Exchange Service
01.1997 - 01.1999
Master of Arts - Adult Education & Training
University of Phoenix
Bachelor of Arts - Research and Writing
University of Houston Clear Lake
Associate of Applied Science - Electronic Technologies
Microcomputer Technology Institute
High School Diploma -
Friendswood High School
Linked In Contactwww.linkedin.com/in/kasey-morales-61161529
www.linkedin.com/in/kasey-morales-61161529