ANNETTE RODRIGUEZ

Houston,TX

Summary

AI forward Learning & Enablement Leader with a proven track record of building and scaling customer education and product training programs that drive adoption, retention, and business outcomes. Currently leading global enablement initiatives, partnering cross-functionally with Product, Sales, and Customer Success to align learning strategies with onboarding, product adoption, and revenue growth. Known for integrating AI driven workflows to accelerate content development, improve operational efficiency, and modernize learning ecosystems. Experienced in leading distributed teams, influencing stakeholders, and delivering strategic programs that enhance customer success and product value realization.

Overview

years of professional experience

Certification

Work History

Lead Product Trainer / Learning & Enablement Lead

SnapLogic

05.2022 - Current

Lead the strategy and execution of global customer education and product enablement programs, supporting onboarding, adoption, and expansion across enterprise customers.
Partner with Product, Sales, and Customer Success to align training initiatives with business goals, improving customer outcomes and supporting retention and growth.
Built and scaled AI driven content development workflows, reducing course production time and increasing team productivity.
Manage and mentor a distributed instructional design team across global time zones, driving consistency in delivery standards and learner experience.
Designed and launched scalable virtual onboarding programs, increasing accessibility while maintaining high learner satisfaction.
Serve as a strategic enablement partner for key accounts, developing tailored training programs aligned to customer use cases and adoption goals.
Implemented automation to streamline LMS operations and reporting, improving efficiency and visibility into program performance.
Established program metrics for learner satisfaction, adoption, and delivery quality, enabling data-driven decision-making.
Supported pre-sale and post-sale enablement efforts, strengthening proofs of concept and contributing to customer retention and expansion.

Solutions Technology Trainer III

Ricoh USA

02.2008 - 05.2022

Led training initiatives supporting enterprise technology adoption and internal readiness.
Developed and delivered training programs aligned to customer onboarding and product implementation.
Partnered with cross-functional teams to support large-scale solution rollouts with training and change management programs.
Created tracking and reporting processes to measure training effectiveness and improve program outcomes.
Acted as a subject matter expert and training lead for strategic initiatives.

Education

University of Houston

Houston

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Houston Community College