RAUL BARBOSA
Fort Myers,Florida
Summary
Customer Enablement and Partner Operations leader with 15+ years of experience driving cloud adoption, revenue protection, and customer success across enterprise and government accounts across LATAM, North America, and the Caribbean. Trilingual in English, Portuguese, and Spanish, with a strong track record of leading regional enablement programs, protecting $196M+ in contract value, recovering $12.5M+ in collections, and building scalable training and operational frameworks with global impact. Recognized at AWS with “Exceeds the High Bar” ratings for three consecutive years.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Customer Enablement Specialist – LATAM Lead
Amazon Web Services (AWS)
Remote, FL
10.2025 - Current
- Led regional enablement strategy across 12 countries and 4 LATAM sub-regions (SOLA, NOLA, Brazil, Mexico)
- Protected $170M+ in contract value, including a $158.7M EDP agreement for Brazil's largest government IT provider
- Resolved complex escalations on strategic accounts with $3.1M+ TTM, maintaining 100% resolution rate
- Built strategic distributor relationships with TD SYNNEX, Intcomex, Ingram Micro, Carahsoft, SHI, Netsync, SoftwareOne, and others
Team Lead, Partner Operations & Enablement
Amazon Web Services (AWS)
Fort Myers, FL
01.2024 - 10.2025
- Personally recovered $7.6M in collections in 2024, contributing to $254M in team-wide results
- Developed MonARCH SOP, a standardized collections playbook that contributed to $254M in 2024 team collections
- Trained 10 CES representatives across 4 global regions (EMEA, APJ, India, AMER), enhancing team capability
- Developed CTA training program adopted globally across PDMs and partners; presented at LATAM sales offsite in Miami and AWS Public Sector Day in São Paulo
- Led global CES team in Project Horizon to establish confidential transfer billing capabilities for channel partners
Customer Enablement Specialist
Amazon Web Services (AWS)
, Florida
04.2022 - 01.2024
- Recovered $2.4M+ in past-due payments across 13 countries with 100% escalation resolution rate
- Protected $1.8M+ in contract value by preventing contracts cancellations through time-sensitive escalations
- Managed ~100 cases/month for government, enterprise, and partner accounts across Brazil, Argentina, Colombia, Peru, Chile, Mexico, Canada, and the Caribbean
- Created CTA training materials and WIKI utilized globally by Partner Development Managers
Enterprise Account Manager
Amazon Web Services (AWS)
Washington, D.C.
05.2021 - 04.2022
- Established C-suite relationships across enterprise accounts, driving long-term customer success and account expansion
- Facilitated AWS service adoption by aligning cloud solutions with business objectives as a trusted advisor
Operations Account Manager – Latin America
Visa
Miami, FL
01.2020 - 05.2021
- Led resolution of complex, high-impact customer challenges across LATAM, driving outcomes aligned with client and business priorities
- Identified operational efficiencies in partnership with clients, enhancing customer impact and overall experience
Enterprise Account Director – LATAM
Dropbox
Austin, TX
03.2019 - 12.2019
- Drove enterprise adoption across LATAM by positioning Dropbox Business value to prospective and existing enterprise customers
- Acted as trusted advisor through strategic product demonstrations and technical consultations, guiding customers on best practices
Account Executive – North America
Gartner
Fort Myers, FL
05.2017 - 03.2019
- Built and managed relationships with senior executive stakeholders across strategic Global 500 accounts
- Aligned Gartner's role-based conferences with clients' mission-critical priorities, serving as a trusted C-suite advisor
Account Executive 2 – Commercial Development
Comcast
Fort Myers, FL
02.2016 - 05.2017
- Managed portfolio of 50+ major accounts, focusing on retention and renewals to enhance revenue growth
- Led contract negotiations for existing and new services, aligning solutions with customer objectives to meet business goals
- Managed client relationships to ensure satisfaction and retention.
- Developed sales strategies to meet diverse customer needs.
- Collaborated with marketing teams on promotional campaigns and initiatives.
Business Account Manager
Gartner
Fort Myers, FL
06.2015 - 01.2016
- Managed accounts and collaborated with C-level executives to develop and implement strategies that maximized Gartner product value
- Managed client relationships to ensure service satisfaction and retention.
- Developed strategic account plans for key business clients and stakeholders.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
Area Manager – Home Solutions
AT&T
, Florida
12.2006 - 06.2015
- Led sales team to achieve revenue targets and operational goals while enhancing customer satisfaction
- Created culture of trust and empowerment to attract, develop, and retain top sales professionals
- Managed regional operations to ensure service quality and customer satisfaction.
- Led team training sessions to enhance employee performance and engagement.
- Analyzed market trends to identify opportunities for business growth.
Education
Bachelor of Science - Business Management
Florida Christian University
Orlando, FL01-2014
Leadership -
Valencia College
Orlando, FLInternational Marketing and Human Talents -
UCF
Orlando, FLInfantry Officer / Lieutenant - Brazilian Army Officer School
NPOR
João Pessoa, PB, BrazilSkills
- Customer Success & Enablement
- Partner Enablement & Channel
- AI Strategy & Cloud Adoption
- Revenue Protection & Contract Negotiation
- Escalation Management
- C-Suite Relationship Building
- Enterprise Sales
- Financial Forecasting & Collections
- Global Training & Program Development
- Cross-functional Team Leadership
Websites
Certification
- AWS Certified Cloud Practitioner: Amazon Web Services
- AWS Certified AI Practitioner: Amazon Web Services
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Full Professional
Timeline
Sr. Customer Enablement Specialist – LATAM Lead
Amazon Web Services (AWS)
10.2025 - Current
Team Lead, Partner Operations & Enablement
Amazon Web Services (AWS)
01.2024 - 10.2025
Customer Enablement Specialist
Amazon Web Services (AWS)
04.2022 - 01.2024
Enterprise Account Manager
Amazon Web Services (AWS)
05.2021 - 04.2022
Operations Account Manager – Latin America
Visa
01.2020 - 05.2021
Enterprise Account Director – LATAM
Dropbox
03.2019 - 12.2019
Account Executive – North America
Gartner
05.2017 - 03.2019
Account Executive 2 – Commercial Development
Comcast
02.2016 - 05.2017
Business Account Manager
Gartner
06.2015 - 01.2016
Area Manager – Home Solutions
AT&T
12.2006 - 06.2015
Bachelor of Science - Business Management
Florida Christian University
Leadership -
Valencia College
International Marketing and Human Talents -
UCF
Infantry Officer / Lieutenant - Brazilian Army Officer School
NPOR