MONIQUE D. JOHNSON
Bloomington,IL
Summary
CHIEF SCRUM MASTER
Expertise in building high-performing Agile Teams – delivering high value business with a focus on identifying high impact opportunities maximizing business value and minimizing costs.
PERSONAL SUMMARY
Driven tech savvy Agile Delivery Lead & Chief Scrum Master with over 10 years of experience in Agile, Scrum, Leadership Coaching and Development, and Information Technology. Motivating and building cross-functional teams with a keen eye in identifying opportunities to streamline and refine processes, maximizing business value and minimizing costs. Bringing an exceptional breadth and depth of knowledge in insurance, finance, enterprise, and global manufacturing sectors leading teams in Mexico, London, and London.
Overview
20
20
years of professional experience
3
3
Certification
11
11
years of post-secondary education
Work History
AGILE DELIVERY LEAD
State Farm Insurance
Bloomington, IL
09.2022 - Current
- 200 million Auto, Home, Life, & Financial Services Company
- AGILE, Leading 4 Scrum Teams in the planning and delivery of products and services spanning the enterprise
- Developed and implemented Agile techniques to enhance the experience of Enterprise Agile Teams
- Launched an enterprise-wide cross functional team with first line, senior and executive level leadership.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
CLAIMS SPECIALIST
TOTAL LOSS
04.2022 - 09.2022
- Licensed Claims Specialist with the license and authority to settle auto claims in the following states – NJ, NY, OR, TX, FL, ME, IN, & MI, OH, PA, & NV.
- Responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
The M JOS Company
03.2021 - 01.2022
Education
PhD - Psychology – Industrial/Organizational Psychology
Capella University
10.2023 - Current
Chartered Property Casualty Underwriter
The Institutes
05.2022 - Current
Masters of Business Administration -
University of Phoenix
01.2020 - 06.2022
Bachelor of Science - Information Technology Software Engineering
University of Phoenix
03.2007 - 12.2009
Associate - Arts - Criminal Justice
Hillsborough Community College
01.1991 - 06.1995
Skills
HIGHLIGHTS OF EXPERTISE
- Strategy Development & Execution
- Agile & Waterfall SLDC Methodologies
- Process & Technology Transformation
- Professional/Managed Services Delivery
- Customer Success & Enablement
- Ongoing/Post Implementation Support
- Business Transformation
- Product Transformation
- Team Management
- Organizational Leadership
KEY RESULTS
- Collaborative systems thinker with a servant leader mindset simplifying technically complex processes leveraging user experience research to refine the experience of the customer
- Trusted advisor to Product Managers working in collaboration with enterprise resources to enhance the experience of the customer
- Trusted source facilitating complex discussions to refine products, define OKR’s and key product differentiators
Accomplishments
- Completion of Product Discovery process defining a new Product and Team aligned to redefining internal process with a view to the customer
- Serve as a guide in Agile processes guiding teams, leaders, and analyst in building and adopting robust agile processes enhancing the delivery of complex solutions
- Proactively identify and mitigate technical risks and dependencies in facilitation sessions with key analyst and leaders to guide, identify and recommend technology-based decisions and solutions
- Built a multi-million-dollar cross functional team and product suite, increasing speed of delivery and reducing costs $1 million per year over a 3-year period.
Certification
- AWS – Certified Cloud Practitioner Tentative: November/December 2023
- Certified Scrum Product Owner October 2022
- Certified Scrum Master March 2009
- ITIL v4 Foundations
Affiliations
- Women’s Networking Communication Committee Co-Chair 11/2023
- Present Toastmasters International 06/2023 - Present
- CPCU Society – Membership Records Committee Chair 10/2022 - Present
- Golden Key International Honour Society 11/2021 - Present
- Delta Mu Delta Honor Society 11/2021 - Present National
- Society of Leadership Success 06/2022 - Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
PhD - Psychology – Industrial/Organizational Psychology
Capella University
10.2023 - Current
AGILE DELIVERY LEAD
State Farm Insurance
09.2022 - Current
Chartered Property Casualty Underwriter
The Institutes
05.2022 - Current
CLAIMS SPECIALIST
TOTAL LOSS
04.2022 - 09.2022
The M JOS Company
03.2021 - 01.2022
Masters of Business Administration -
University of Phoenix
01.2020 - 06.2022
Bachelor of Science - Information Technology Software Engineering
University of Phoenix
03.2007 - 12.2009
Associate - Arts - Criminal Justice
Hillsborough Community College
01.1991 - 06.1995
Similar Profiles
ANTHONY J. GRIFFITHANTHONY J. GRIFFITH
Insurance Producer at State Farm Insurance, Alleyne Insurance and Financial ServicesInsurance Producer at State Farm Insurance, Alleyne Insurance and Financial Services
Kawaski CantyKawaski Canty
Auto Initial Loss Reporting (ILR) Licensed Adjuster at State Farm InsuranceAuto Initial Loss Reporting (ILR) Licensed Adjuster at State Farm Insurance
BROOKE JOHNSONBROOKE JOHNSON
Claim Adjuster at State Farm InsuranceClaim Adjuster at State Farm Insurance
Matias GrandiMatias Grandi
Business Development Executive at State Farm Insurance IncBusiness Development Executive at State Farm Insurance Inc
Adrianna BrownAdrianna Brown
Barista (Transfer) at Starbucks Coffee CompanyBarista (Transfer) at Starbucks Coffee Company