Annette Tarnawski
Garfield,NJ
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Resource Specialist / Quality Assurance
TIDAL/TELADOC Nexrep
07.2019 - 07.2023
- Call monitoring to ensure quality and metrics are being met
- Manage Schedule & ensure adherence
- Assist with agent support to guide agents with call handling
- Direct staff in daily work assignments to maximize productivity.
Clerk Building Department
Sparta Township
07.2019 - 08.2021
- Answer telephone with clear, the appropriate destination
- Issue plumbing, electrical, building, and mechanical permits on a daily basis
- Post inspections done by building inspectors
- Run monthly reports such as type letters, memos, and affidavits
- Process information and documents pertaining to the department in a confidential manner in accordance with department policy.
Team Lead TIDAL Campaign
Nexrep
12.2015 - 10.2019
- Answer questions for agents so they can help customers accurately
- Issue refunds
- Provide credit card look up to locate accounts
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop report and lists.
Administrative Assistant
Commerical Real Estate Lending
11.2010 - 12.2015
- Maintain detailed administrative and procedural processes to improve accuracy and efficiency
- Provided support for VP Director of CRE in managing operation work flow
- Improved communication efficiency as primary liaison between departments, clients and vendors
- Developed more efficient filing systems and customer database protocols.
Education
Bachelors of Science - Business Administration -
Berkeley College
West Paterson, NJSkills
- Bilingual- English/Polish
- Excellent communication skills and team player
- Efficient in Microsoft Office: Word, PowerPoint, Outlook, Excel & Zendesk
- Strong Work Ethics: Extremely Organized, Reliable, Punctual, and Diligent
- Ability to multitask and control demanding environments
Timeline
Resource Specialist / Quality Assurance
TIDAL/TELADOC Nexrep
07.2019 - 07.2023
Clerk Building Department
Sparta Township
07.2019 - 08.2021
Team Lead TIDAL Campaign
Nexrep
12.2015 - 10.2019
Administrative Assistant
Commerical Real Estate Lending
11.2010 - 12.2015
Bachelors of Science - Business Administration -
Berkeley College
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