PRIZELLA EATON
Yucaipa,CA
Summary
Hardworking and enthusiastic employee with a strong passion for continuous learning in any field. Actively seeks out opportunities to acquire new skills and contribute to the overall success of the team. Experienced quality assurance specialist skilled in prioritization and multitasking, with exceptional communication and organizational abilities. Valuable team member with expertise in case management, known for being detail-oriented and hardworking, possessing excellent verbal and written communication skills. Dedicated customer service professional committed to maintaining professional relationships that drive profitability and business results.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
Ninos Latinos Unidos FFA
10.2022 - 01.2024
- Maintained high levels of focus, optimized record-keeping,entering large volumes of data accurately within tight deadlines.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Screened and reviewed resident applications by completing criminal background checks and verifying employment and previous rental history.
- Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
- Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
- Facilitated training sessions for prospective foster parents, covering topics such as trauma-informed care and attachment theory.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Streamlined front desk operations for increased efficiency and improved customer service.
Salesperson, Self Employed
Bee Bella Boutique
11.2019 - 08.2022
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Improved customer service and telecommunication skills to build lasting relationships.
- Developed relationships with clients for increased loyalty and repeat business.
Dispatcher Office Assistant
Ashley Furniture Dispatch Office
11.2017 - 10.2019
- Directed dispatching, routing and tracking of a number of fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Managed customer calls, inventory availability
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Directed investigations to verify and resolve customer or shipper complaints.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Front Desk Customer Service Representative
Coast Appliance Parts
06.2015 - 09.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Assisted Office Manager in all customer service and sales of company products on daily basis.
- Responsible for preparing, shipping products and logging inventory.
Receptionist/Customer Service Agent
Adrianna's Insurance
06.2014 - 05.2015
- Responsible for receptionist duties for corporate office of automobile, home and commercial insurance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Promoted to customer service Agent in September 2014, in charge of customer service and sales of auto insurance.
- Communicate with insurance companies to obtain lowest/best rates.
Receptionist
Devine Realty
01.2013 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted realtors in general office duties that include personal and written translation of Spanish to English.
- Confirmed appointments, communicated with clients and updated client records.
- Scheduled appointments, Prepared and organize home's for open house.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support by copying, faxing and filing documents.
Education
Diploma -
Redlands Adult School
Redlands, CAPhlebotomy Degree - Phlebotomy
Wagner Training Institute
08.2018
Skills
- Hard working and eager to learn new concepts
- Operational Efficiency
- Effective Communicator
- Records Maintenance
- Data Entry
- Quality Assurance
- Problem-solving skills
- Multitasking Abilities
- Bilingual in Spanish and English
- Customer Understanding
- Excellent communication and organization skills
- Skilled in all Aspects of administration, customer service and sales
Timeline
Quality Assurance Specialist
Ninos Latinos Unidos FFA
10.2022 - 01.2024
Salesperson, Self Employed
Bee Bella Boutique
11.2019 - 08.2022
Dispatcher Office Assistant
Ashley Furniture Dispatch Office
11.2017 - 10.2019
Front Desk Customer Service Representative
Coast Appliance Parts
06.2015 - 09.2017
Receptionist/Customer Service Agent
Adrianna's Insurance
06.2014 - 05.2015
Receptionist
Devine Realty
01.2013 - 05.2014
Phlebotomy Degree - Phlebotomy
Wagner Training Institute
Diploma -
Redlands Adult School
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