Jacqueline Flores-Leyva
Philadelphia,PA
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Dependable team leader seeking a challenging new position that would allow them to continue working with, and serving the community. Such position would allow the expansion of skills and knowledge adquired while working with the underserved communities in the City of Philadelphia and surrounding counties.
Overview
9
9
years of professional experience
Work History
Manager of Care Services
Congreso De Latinos Unidos
Philadelphia, PA
06.2023 - Current
- Support and directly supervise a team of 4 HIV Medical Case Managers (MCM).
- Support team of MCMs in educating clients on HIV basics, as well as harm reduction education
- Knowledge on resources available to PLWHA in the Philadelphia area.
- Knowledge, using national databases such as CAREWare, as well as internal databases and logs.
- Meet with MCMs for biweekly supervision.
- Support the HIV testing and counseling team.
- Overseeing food, meals, and transportation programs for PLWHA
- Manage a budget for program expenses
- Overseeing the completion and accuracy of different housing applications
- Complete and submit reports to funding agencies in the City of Philadelphia
- Attend different citywide meetings with peers from other nonprofits, and city agencies
- Identified problems hindering access to services and advocated for solutions to these problems.
- Ensure that MCMs have completed and maintained clear, concise records and documentation for each client, as required by the funding agency, through internal audits.
- Manage goals, objectives, policies, and priorities in order to comply with funder and agency requirements.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Medical Case Manager Coordinator
Congreso De Latinos Unidos
Philadelphia, PA
11.2017 - 06.2023
- Supported a team of 6 HIV Medical Case Managers (MCM), while directly supervising 3.
- Support team of MCMs in educating clients on HIV basics, as well as harm reduction education
- Knowledge on resources available to PLWHA in the Philadelphia area.
- Knowledge, using national databases such as CAREWare, as well as internal databases and logs.
- Meet with MCMs for biweekly supervision.
- Support the HIV testing and counseling team.
- Meet with supervisees for biweekly supervision
- Supported Clients when assigned MCM was not available
- Provided a comprehensive continuum of services through critical linkages with community resources to people living with HIV/AIDS
- Completed different housing applications for clients (outside agencies and internal
- Identified problems hindering access to services and advocated for solutions to these problems.
- Supported on-site meal and food pantry components of the program.
- Developed and lead Psychosocial Support Group for 25-30 Clients
- Assisted in the coordination of special client events
- Collaborated with healthcare professionals to coordinate services for clients.
- Ensured MCMs maintained accurate records related to patient care, progress notes, referrals and other documentation.
Exito Coordinator
Congreso De Latinos Unidos
Philadelphia, PA
01.2016 - 11.2017
- entsSupervised 5 staff and assisted them in the creation and delivery of PBLs
- Directly supervised a Case Manager who managed between 7 and 15 cases.
- Coordinated after-school program with up to 75 students on daily attendance
- Coordinated special events at afterschool program
- Facilitate Health Education workshops
- Assisted students with college admission process
- Oversaw a Summer WorkReady site with 25 Service-Learning Students
- Developed and executed 6 weeks of activities and trips for Service-Learning students
Education
Master of Science - Health Administration
St Joseph's University
Philadelphia, PA01-2019
Bachelor of Science - Health Sciences
Lock Haven University of Pennsylvania
Lock Haven, PA08-2014
Skills
- Bilingual (English-Spanish)
- Cultural Awareness
- Expense Tracking
- Verbal and written communication
- Staff Training and Development
Languages
Spanish
Professional
Volunteer Experience
Aging Readiness Learning Collaborative (Sept 2024- Present)
- Meet with other non-profit and city agency professionals to develop and implement programming geared towards supporting the aging HIV population in Philadelphia
- Gather data from Clients at current agency
- Present data to collaborative peers
AACO’s Materials Review Committee (November 2020- Present)
- Review electronic/print materials submitted by AACO agencies
- Submit review checklist by deadline
- Meet at least annually with other members of MRC
Quality Circle (2019-2020)
- Lead Quality Circle bimonthly meetings (Congreso internal)
- Create outline for meeting based on assigned topics
- Attended meetings with other facilitators
- Report meeting highlights
Timeline
Manager of Care Services
Congreso De Latinos Unidos
06.2023 - Current
Medical Case Manager Coordinator
Congreso De Latinos Unidos
11.2017 - 06.2023
Exito Coordinator
Congreso De Latinos Unidos
01.2016 - 11.2017
Master of Science - Health Administration
St Joseph's University
Bachelor of Science - Health Sciences
Lock Haven University of Pennsylvania
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